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- Tasks: Deliver top-notch print services and solve operational challenges for customers.
- Company: Join Ricoh, a global leader in innovative technology and print solutions.
- Benefits: Enjoy competitive salary, flexible retirement plans, and wellness schemes.
- Why this job: Be part of a diverse team making a real impact in the tech world.
- Qualifications: IT literacy, print experience, and excellent communication skills are essential.
- Other info: Opportunities for career development and a commitment to sustainability.
The predicted salary is between 30000 - 42000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Located: London E1
Package: Competitive salary, Pension, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
What you will be doing:
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- IT literate
- Experience in a print environment; producing high quality print
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
In return for your commitment, we can offer you:
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
- Career development and life-long learning opportunities
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
Site Services Specialist - Print room employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Services Specialist - Print room
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ricoh and understanding their values. Be ready to discuss how your skills align with their mission of making work smarter and more creative.
✨Tip Number 3
Practice your communication skills! Since excellent customer service is key for this role, think about examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ricoh team.
We think you need these skills to ace Site Services Specialist - Print room
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Site Services Specialist role. Highlight your experience in print environments and customer service skills, as these are key to impressing us at Ricoh.
Show Off Your Skills: Don’t be shy about showcasing your IT literacy and organisational skills. We want to see how you can contribute to our team, so give us examples of how you've used these skills in past roles.
Be Professional and Personable: When writing your application, keep it professional but let your personality shine through. We value open-minded team players, so a friendly tone can help us get to know you better!
Apply Early!: We receive a high volume of applications, so don’t wait too long to submit yours. Head over to our website and apply as soon as you can to increase your chances of standing out!
How to prepare for a job interview at Ricoh UK
✨Know Your Print Basics
Before heading into the interview, brush up on your knowledge of print processes and technologies. Ricoh values experience in a print environment, so be ready to discuss any relevant skills or projects you've worked on that showcase your understanding of high-quality print production.
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, prepare examples of how you've successfully managed customer expectations in the past. Think about specific situations where you resolved issues quickly and effectively, as this will demonstrate your ability to maintain high satisfaction levels.
✨Demonstrate Team Spirit
Ricoh is looking for a team-oriented individual, so be prepared to talk about your experiences working in teams. Share stories that highlight your collaborative spirit and how you’ve contributed to achieving team goals, especially in a fast-paced environment.
✨Be Ready for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare to discuss how you've tackled operational challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
