At a Glance
- Tasks: Deliver top-notch mail services and solve operational challenges efficiently.
- Company: Join a diverse and inclusive global company with a strong focus on teamwork.
- Benefits: Enjoy flexible working, competitive pay, and fantastic wellbeing schemes.
- Other info: Great opportunities for career growth and lifelong learning await you.
- Why this job: Make a real impact in customer service while developing your career.
- Qualifications: Strong communication skills and a proactive, team-oriented attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are actively building diverse teams and welcome applications from everyone. Change your job, change your workplace, change your future...
Location: Edinburgh
Package: Competitive Salary, Pension, Benefits
What you will be doing:
- Deliver an efficient and responsive business process service to the customer, meeting agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- Deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- Ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
Qualifications:
- IT literacy
- Team‑oriented, proactive, open‑minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi‑tasking skills and ability to work on a variety of items simultaneously
- Good time‑management skills
- Professional and presentable in uniform at all times
Benefits:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role‑specific), cycle to work scheme
- Career development and lifelong learning opportunities
- Opportunity to join a global company
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Site Service Specialist - Mail Room Operative FTC employer: Ricoh UK
At Ricoh UK, we pride ourselves on fostering an inclusive and dynamic work environment in Edinburgh, where every team member is valued and empowered to grow. With a strong focus on employee wellbeing, we offer flexible working arrangements, comprehensive benefits, and numerous opportunities for career development, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Specialist - Mail Room Operative FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Service Specialist - Mail Room Operative FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh UK:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh UK!
How to prepare for a job interview at Ricoh UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
