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For Companies At a Glance
- Tasks: Log incidents and service requests, ensuring top-notch customer service.
- Company: Join Ricoh, a global tech leader transforming communications.
- Benefits: Enjoy flexible working, competitive salary, and wellness schemes.
- Why this job: Be part of a team that makes work smarter and more creative.
- Qualifications: Experience in IT and familiarity with service management systems required.
- Other info: Great career development opportunities in an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Service Desk Administrator – 6 months FTC — Ricoh UK, Northampton, England, United Kingdom.
Role: Service Desk Administrator – 6 months FTC
Location: Northampton — Ricoh operates a flexible hybrid working policy.
Package: Competitive salary, Pension, Benefits.
About Ricoh
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today.
What you will be doing
- Provide logging of incidents and service requests that enter the service desk via email or self-service portal to ensure a high level of customer service is delivered
- Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer
- Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
- To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business
- To provide full administrative support to the shared managed service desk
Qualifications & Requirements
- Experience of working in an IT environment
- Experience of using a service management system such as ServiceNow
- Awareness of ITIL framework
- Must be capable of working unsupervised to agreed timescales
- Excellent communication skills – both verbal and written
- Excellent interpersonal skills
- Ability to develop good relationships with customers
- Ability to organise and prioritise work in an effective manner
- Ability to work under pressure
- Methodical and disciplined approach to work
We value and support your development
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh
Ricoh’s Core Values — Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. We provide training and mentorship to leaders to contribute to an inclusive culture aligned with our values. Be part of something bigger. Our sustainability work spans manufacturing, distribution, sites and customer support, with global accreditations toward the UN’s 17 Sustainable Development Goals. We are an equal opportunities employer and welcome adjustments to the recruitment process if needed.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity.
Click here to learn more about life at Ricoh.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Other
- Industries: IT Services and IT Consulting
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Service Desk Administrator - 6 months FTC employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator - 6 months FTC
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for those interviews! Research Ricoh and understand their values and services. Tailor your answers to show how you can contribute to their mission of making work smarter.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a company that values your unique energy.
We think you need these skills to ace Service Desk Administrator - 6 months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Administrator role. Highlight your experience in IT environments and any familiarity with service management systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Ricoh and how you can contribute to our mission of making work smarter. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ricoh UK
✨Know Your IT Basics
Make sure you brush up on your IT knowledge, especially around service management systems like ServiceNow and the ITIL framework. Being able to discuss these topics confidently will show that you're prepared and understand the role.
✨Showcase Your Communication Skills
Since excellent communication is key for a Service Desk Administrator, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated with customers or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled incidents or service requests. Be ready to explain your thought process and how you prioritised tasks under pressure, as this will highlight your methodical approach to work.
✨Research Ricoh's Values
Familiarise yourself with Ricoh's core values and sustainability efforts. Showing that you align with their mission and are passionate about contributing to a positive workplace culture can set you apart from other candidates.