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- Tasks: Install, maintain, and repair a variety of tech equipment for customers.
- Company: Ricoh is a global tech leader transforming communications through innovative solutions.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and wellness schemes.
- Why this job: Join a diverse team focused on sustainability and personal growth in a dynamic industry.
- Qualifications: Basic IT knowledge, problem-solving skills, and a valid UK driving licence required.
- Other info: Embrace a culture of continuous learning and contribute to meaningful projects.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Service Advantage Technician – Field Based (UK)
Ricoh UK Whitchurch, England, United Kingdom
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Service Advantage Technician – Field Based (UK)
Ricoh UK Whitchurch, England, United Kingdom
1 week ago Be among the first 25 applicants
Join to apply for the Service Advantage Technician – Field Based (UK) role at Ricoh UK
Change your job, change your workplace, change your future…
We are actively building diverse teams and welcome applications from everyone
Role: Service Advantage Technician
Located: Southampton/Portsmouth (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, Company vehicle, Bonus, Pension plus additional company benefits.
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support including audio-visual, network devices, servers, routers, smart lockers.
Key Accountabilities
- To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
- To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
- To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses.
You will ideally have
- Strong fundamental understanding of IT and systems
- Good problem-solving skills and a systematic approach
- Good understanding of mechanical engineering
- Valid UK driving licence is essential
- Excellent customer service skills
- Good organisation and time management
- Flexible approach to a varied and high-pressure workload
- Strong desire to learn and develop
- Willingness embrace change in a rapidly moving industry
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Service Advantage Technician - Field Based (UK) employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advantage Technician - Field Based (UK)
✨Tip Number 1
Familiarise yourself with Ricoh's core values, especially their focus on customer centricity. During your interactions, whether in interviews or networking, highlight how you can contribute to outstanding customer service and align with their mission.
✨Tip Number 2
Showcase your technical skills by discussing relevant experiences with installation, maintenance, or repair of IT equipment. Be prepared to share specific examples that demonstrate your problem-solving abilities and systematic approach to technical challenges.
✨Tip Number 3
Network with current or former employees of Ricoh to gain insights into the company culture and expectations for the Service Advantage Technician role. This can provide you with valuable information to tailor your approach during the application process.
✨Tip Number 4
Emphasise your willingness to learn and adapt in a rapidly changing industry. Ricoh values continuous professional development, so be ready to discuss how you stay updated with technological advancements and your commitment to self-improvement.
We think you need these skills to ace Service Advantage Technician - Field Based (UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Advantage Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support, installation, or maintenance of technical equipment. Use specific examples to demonstrate your problem-solving skills and customer service abilities.
Showcase Your Skills: Make sure to mention your understanding of mechanical engineering and IT systems. If you have a valid UK driving licence, include this information prominently as it is essential for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Ricoh and how you can contribute to their mission of providing outstanding customer service.
How to prepare for a job interview at Ricoh UK
✨Understand the Role
Make sure you have a solid grasp of what a Service Advantage Technician does. Familiarise yourself with the specific equipment and services Ricoh offers, such as audio-visual devices and network solutions. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical issues or improved processes. Ricoh values good problem-solving skills, so demonstrating your systematic approach to challenges will set you apart from other candidates.
✨Emphasise Customer Centricity
Ricoh places a strong emphasis on customer service. Be ready to discuss how you've provided excellent service in previous roles and how you would ensure customer satisfaction as a technician. Highlight any experiences where you went above and beyond for a customer.
✨Demonstrate Your Willingness to Learn
The technology sector is always evolving, and Ricoh is looking for individuals who are eager to learn and adapt. Share instances where you've taken the initiative to develop new skills or embrace change, showing that you're committed to continuous professional development.
