Reprographics Site Services Supervisor
We are seeking a supervisor to oversee daily operations of the reprographics department in a legal environment. The role ensures high‑quality document production, timely service delivery and manages a team across two shifts.
Key Responsibilities
Primary responsibilities include:
- Operational Management: Manage daily running of the reprographics department to ensure smooth operations.
- Team Coordination: Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
- ServiceNow Oversight: Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
- Quality Control: Maintain quality control for all jobs delivered and logged on the portal.
- Service Delivery: Provide hands‑on support for services such as Print, Copy, Scan, Finishing, Document processing, Legal bundles and USB Bibles; address and resolve any customer concerns or service issues promptly and professionally.
- Compliance & Reporting: Complete daily and monthly trackers to monitor performance and service levels; assist with Health & Safety documentation and ensure compliance with site audit requirements.
- Team Development: Support and assist with team training initiatives to maintain high standards of service.
Qualifications
- Proven experience in reprographics or document services within a legal or professional services environment, including bundles and electronic bibles.
- Strong leadership and team management skills.
- Excellent organisational and time‑management abilities.
- Strong communication and customer‑service skills.
- Microsoft Office support: Outlook, Excel, Word, PowerPoint at medium proficiency.
- Basic document processing: cropping, paginating, bookmarking, adding/removing pages, managing track changes.
- Attention to detail and commitment to confidentiality.
- Strong communication and interpersonal skills with a client‑focused approach.
- Ability to multitask and prioritise in a fast‑paced environment.
- Professional demeanour and ability to maintain discretion at all times.
- Flexibility to adapt to changing priorities.
- Proficiency with service‑management tools (e.g., ServiceNow) desirable.
- Knowledge of Health & Safety compliance and audit processes desirable.
Benefits and Work Environment
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life:
- Love to Connect – Being part of a global community built on openness, inclusion, and genuine collaboration.
- Love to Grow – Development through learning pathways, mentoring and career opportunities across functions and countries.
- Love to Give Back – Opportunities to make a difference through volunteering, sustainability initiatives and community programmes.
- Love to Succeed – Fair rewards, flexible working, wellbeing resources and real recognition through programmes such as the Imagine. Change. Awards.
We are an equal‑opportunities employer and committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
