About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Responsibilities
- Drive sustained revenue, annuity and profit growth by building a resilient, engaged and results‑orientated sales team. Ensure rigorous CRM discipline, high‑quality customer and account performance, accurate forecasting, clear visibility of future revenue, and reliable insights for informed decision‑making and achievement of the annual budget.
- Create a high performance, accountable and collaborative team culture through strong coaching, motivation and adherence to Ricoh values. Strengthen regional performance by maintaining transparent pipeline governance, early risk identification and strong conversion of qualified opportunities and business growth across the allocated RGC territory.
- Motivate and drive performance within the sales team for consistent, value‑led engagement with all customers across the region, ensuring Ricoh propositions are positioned effectively to maximise opportunity. Safeguard customer satisfaction and operational continuity by resolving employee and customer issues professionally, escalating risks where appropriate.
- Continuously uplift team capability by developing product, solution and industry knowledge across Commercial Print, Inkjet and CF portfolios. Enable the team to deliver credible, insight‑led customer conversations that enhance differentiation, build brand confidence and improve win rates.
- Lead the region in executing robust account planning and business development strategies to strengthen customer outcomes and drive sustainable growth across all Ricoh lines of business. Ensure opportunities are assessed for profitability, deliverability and ethical alignment, securing long‑term value creation.
- Support the team in identifying, qualifying and securing new business opportunities using Ricoh’s tools, data and sales methodologies. Increase market share and portfolio penetration by driving disciplined pipeline creation and strategic expansion across Commercial Print, Inkjet and CF solutions.
- Manage direct reports, define team and client KPIs – KRIs. Build commitment to maximise team performance by providing direction. Inspire the team to achieve high standards of performance, leading by example, displaying integrity and professionalism at all times.
Qualifications
- Proven experience in sales management, preferably in a B2B or technology‑led environment.
- Strong leadership and coaching skills, with a track record of developing high‑performing teams.
- Knowledge of large and complex product and solution sales.
- Proven ability balancing sales growth, revenue/GP generation and managing a high‑performing sales team.
- Excellent communication, relationship‑building and influencing skills.
- Analytical mindset with the ability to interpret sales data and drive performance improvements.
- Commercial acumen and understanding of customer‑facing roles and sales cycles.
- Proficiency with CRM systems and sales analytics tools.
- Ability to work independently, prioritise effectively, and manage multiple projects.
- Willingness to travel regularly within the assigned region.
Benefits
We offer fair rewards, flexible working, wellbeing resources and real recognition. Opportunities for learning pathways, mentoring and career development across functions and countries, volunteering, sustainability initiatives and community programmes.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process.
