At a Glance
- Tasks: Operate production equipment and ensure smooth Mail Room processes for customer satisfaction.
- Company: Join Ricoh, a global community focused on collaboration and inclusion.
- Benefits: Enjoy flexible working, career development, and wellbeing resources.
- Other info: Opportunities for volunteering and community engagement to make a difference.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Team player with PC literacy and a commitment to quality and safety.
The predicted salary is between 25000 - 30000 £ per year.
What you will be doing:
- Knowledge in operating relevant equipment in all areas of production - TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
- Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
- Follow standard procedures for Document Organisation & Finishing at work tables and machines.
- Ensure that all relevant paperwork is completed accurately to provide clear information to management or to the customer where required.
- Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA's are achieved.
- Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
- Adhere to company standards of behavior and performance to fulfill all production tasks to ensure excellent customer service.
- Maintain all equipment in a clean and safe working environment and ensure the working area is tidy to meet Health and Safety regulations.
- Be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.
You will ideally have:
- Ability to work within tight deadlines to meet customer requirements.
- Ability to work as an individual and within a team.
- Knowledge of products, experience within a document/production environment.
- PC Literacy.
- Communication skills.
- Quality awareness.
- Company procedure and policy awareness.
- Health and safety awareness.
In return for your commitment, you can expect:
- At Ricoh, work should feel meaningful, supportive and fulfilling.
- The Ricoh Promise shapes your experience through four pillars that bring our culture to life:
- Love to Connect - You become part of a global community built on openness, inclusion and genuine collaboration.
- Love to Grow - Your development truly matters to us.
- Love to Give Back - Purpose is part of how we work.
- Love to Succeed - Success at Ricoh is something we pursue together.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Operation Support Specialist - Mail and Print Room employer: Ricoh UK
At Ricoh, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values collaboration and personal growth. As an Operation Support Specialist in our Mail and Print Room, you will benefit from comprehensive development opportunities, flexible working arrangements, and a commitment to employee wellbeing, all while contributing to meaningful projects that make a positive impact in the community. Join us to be part of a global team where your contributions are recognised and celebrated, ensuring a fulfilling career path in a dynamic environment.
