At a Glance
- Tasks: Manage print room services, ensuring efficiency and customer satisfaction.
- Company: Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Meaningful work, flexible hours, career growth, and community involvement opportunities.
- Other info: Diverse and inclusive workplace with excellent career advancement potential.
- Why this job: Join a supportive team and make a positive impact while developing your skills.
- Qualifications: Experience in service management and strong problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
What you will be doing
- Deliver an efficient and responsive business process service, ensuring customer and employee satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understand Ricoh’s business service lines to continually seek additional business growth.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
- Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business.
- Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations.
- Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
You will ideally have
- Ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPIs are met.
- Provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements.
- Manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh’s organisational guidelines.
- Support and implement Company initiatives and projects at site level to ensure site and Company success.
- Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS procedures and guidelines, reporting all hazards and risks to the health and safety representative.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
- Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
- Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
- Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
- Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Site Services Manager - Print Room in Nottingham employer: Ricoh UK
Ricoh UK is an excellent employer that values its finance professionals by providing a dynamic work environment where strategic thinking and collaboration thrive. With a strong emphasis on employee development, flexible working arrangements, and comprehensive well-being resources, you will find ample opportunities to grow your career while making a meaningful impact across commercial divisions. Join us in a culture that recognises and rewards your contributions, ensuring you feel valued and engaged in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Site Services Manager - Print Room in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Services Manager - Print Room in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh UK:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh UK!
How to prepare for a job interview at Ricoh UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
