Site Services Manager - Print in Nottingham

Location: Nottingham (On-Site)

Package: Competitive salary, bonus plus additional company benefits

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications.

What you will be doing:

• Deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved.
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
• Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high-performing work culture to meet current and future needs of the business.
• Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up-to-date content to allow employees to follow proper procedures and policies to meet customer expectations.
• Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.

You will ideally have:

• Ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI’s are met.
• Provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements.
• Manage stock levels of consumables and materials effectively ensuring all purchasing is conducted to Ricoh’s organisational guidelines.
• Support and implement Company initiatives and projects at site level to ensure site and Company success.
• Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines, reporting all hazards and risks to the health and safety representative.
• Ensure the site is compliant and adheres to Ricoh Service Excellence methodology.

In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme.
• Career development and lifelong learning opportunities.
• Opportunity to join a global company.

Equal opportunities:

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favorably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.