At a Glance
- Tasks: Deliver top-notch customer service and manage calls from start to finish.
- Company: Join Ricoh, a supportive and inclusive workplace focused on growth.
- Benefits: Enjoy flexible working, career support, and wellbeing resources.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- To provide outstanding customer service to both external and internal customers, including 3rd party management.
- To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided.
- Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems /email, maintaining high levels of data integrity.
- Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies.
- Adherence to client specific policies such as escalation procedures.
- Ensure accurate management of Stock Management within the respective systems.
- To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently.
- To promote company initiatives as requested, in order to enhance customer satisfaction and Company performance.
Qualifications
- Good telephone manner.
- Excellent customer handling skills.
- Written communication skills to enable effective communication with internal and external contacts.
- Knowledge of relevant systems and procedures.
- Basic understanding of the Ricoh and non Ricoh product ranges.
- Commercial awareness of the Companies customer base.
- Good geographical knowledge.
- Negotiation skills.
- Problem solving skills.
Benefits
At Ricoh, work should feel meaningful, supportive and fulfilling.
You will receive support for career growth, learning pathways, mentoring, flexible working, wellbeing resources, and fair rewards.
We are an equal opportunities employer and we welcome applications from people of all backgrounds, identities, and experiences.
Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process.
If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
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ITS Customer Service Advisor -12 months FTC in Northampton employer: Ricoh UK
Ricoh UK is an excellent employer that values its finance professionals by providing a dynamic work environment where strategic thinking and collaboration thrive. With a strong emphasis on employee development, flexible working arrangements, and comprehensive well-being resources, you will find ample opportunities to grow your career while making a meaningful impact across commercial divisions. Join us in a culture that recognises and rewards your contributions, ensuring you feel valued and engaged in your role.
StudySmarter Expert Advice🤫
We think this is how you could land ITS Customer Service Advisor -12 months FTC in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ricoh UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ricoh UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace ITS Customer Service Advisor -12 months FTC in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ricoh UK.
How to prepare for a job interview at Ricoh UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ricoh UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ricoh UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
