At a Glance
- Tasks: Provide first-line IT support and resolve incidents via phone, email, or self-service.
- Company: Join Ricoh UK, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong communication skills and awareness of ITIL practices.
The predicted salary is between 30000 - 40000 £ per year.
Ricoh UK is seeking a proactive Service Desk Analyst to join our Northampton team.
You will provide first-line logging, diagnosis and resolution for incidents via phone, email or self-service, and escalate to resolver groups to meet SLAs.
You will manage end-to-end ticket handling, update customers on progress, and contribute to knowledge articles to deliver a consistent, high-quality service.
ITIL awareness and strong communication are essential.
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We think you need these skills to ace First-Line IT Support & Incident Resolver in Northampton
Incident Logging
Diagnosis and Resolution
Customer Communication
Ticket Management
ITIL Awareness
Self-Service Support
Escalation Procedures
