Credit and Collections Specialist (Swedish Speaking) in Northampton

We are actively building diverse teams and welcome applications from everyone.

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• Cash collection via phone, email and letter; resolving outstanding account queries both externally and internally.
• Sending dunning letters, statements & copy invoices together with reconciling accounts.
• Processing credit notes & refunds.
• Other credit and collections activity, as appropriate, aligned to the Credit and Collections Specialist role.
• Support the team and team leader in the development, organization, and delivery of training to new staff as well as updates to existing team members relating to process, systems & collection and negotiation techniques.
• Assist the C&C Project Manager to drive continuous improvement projects in the area.
• Create and maintain process documentation relating to C&C processes.
• Be the expert for all things Torii (staff development) for C&C.
• To process the monthly SOX reporting for regulations 209A (Debtors) and 401 (credit mutations) for RUK, RIE and The Nordics.

You will ideally have:

• Fluent speaking of the Swedish language (Essential).
• Significant prior experience in C&C (Beneficial).
• Excellent interpersonal skills, relationship building, negotiation and influencing skills, with the ability to communicate at all levels in the organization.
• Proficient in Excel, Power Point and operating business systems.
• Analytical and synthesis skills to identify improvement opportunities of an area.
• Core competences: customer focus, effective communication, teamwork, flexibility and adaptability, problem solving.
• Previous credit control experience in a fast-paced environment is essential to this role.
• Understanding of SOX reporting regulations is an advantage but training will be provided.

In return for your commitment, you can expect:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme.
• Career development and life-long learning opportunities.

Ricoh’s Core Values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations.

We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.