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- Tasks: Process customer orders accurately and efficiently using Oracle/Siebel.
- Company: Join Ricoh, a global leader in innovation and technology.
- Benefits: Competitive salary, industry-leading benefits, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while enhancing your skills.
- Qualifications: Experience in administration, data entry, and strong customer service skills.
- Other info: Embrace diversity and innovation in a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Change your job, change your workplace, change your future. At Ricoh, we're driving innovation and empowering our customers through technology, services, and people. We're now looking for an Order to Contract Specialist to join our Ricoh Business Services (RBS) team on a 6-month fixed-term contract in Northampton.
You will play a vital role in ensuring that customer orders are processed accurately, efficiently, and on time. Working within the Order to Contract (OTC) team, you'll handle the end-to-end order entry process in Oracle/Siebel, ensuring data accuracy, compliance, and excellent customer service to both internal and external stakeholders.
What you will be doing:
- Enter customer orders into Oracle/Siebel based on information from the Sales team
- Check and validate contract details — pricing, billing, assets, and approvals
- Monitor order progress and ensure smooth delivery through to invoicing
- Manage queries from Sales, PSC, and customers
- Create and terminate service and lease contracts as required
- Ensure SLAs are met and "first time right" data accuracy is achieved
- Identify process improvements to drive performance and efficiency
- Uphold Ricoh's core values and deliver excellent customer experiences
You will ideally have:
- Experience in administration, data entry, or reporting
- Strong customer service background (internal or external)
- Knowledge of ERP/CRM systems — Oracle or Siebel experience desirable
- Great attention to detail, organisational skills, and ability to prioritise tasks
- Confident communicator with good interpersonal skills
- Proficiency in Microsoft Excel and MS Office
- A team player with a focus on accuracy, efficiency, and collaboration
In Return For Your Commitment, You Can Expect:
- A competitive salary package
- Industry leading benefits
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We Are An Equal Opportunities Employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into consideration.
6 month FTC in Northampton employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6 month FTC in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ricoh on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ricoh’s values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience with data entry and customer service, as these are key for the Order to Contract Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows us you’re keen and professional, which is always a plus!
We think you need these skills to ace 6 month FTC in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order to Contract Specialist role. Highlight your experience with data entry, customer service, and any relevant ERP/CRM systems like Oracle or Siebel. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: In this role, accuracy is key! Use specific examples in your application to demonstrate how you've maintained high standards in previous jobs. We love seeing candidates who take pride in their work and can ensure 'first time right' data accuracy.
Communicate Clearly: As a confident communicator, it's important to convey your ideas clearly in your written application. Keep your language professional yet approachable, and make sure to proofread for any typos or errors. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all applications efficiently!
How to prepare for a job interview at Ricoh UK
✨Know Your Stuff
Before the interview, make sure you understand the Order to Contract process and how it fits into Ricoh's operations. Familiarise yourself with Oracle and Siebel, as well as any relevant customer service principles. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it’s catching an error in data entry or ensuring compliance with contract details, highlight these experiences to demonstrate your fit for the position.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. During the interview, focus on how you can effectively manage queries from various stakeholders. Use specific examples to illustrate your interpersonal skills and how they’ve helped you in previous roles.
✨Emphasise Teamwork and Collaboration
Ricoh values collaboration, so be ready to discuss how you work within a team. Share instances where you’ve contributed to a group project or helped a colleague solve a problem. This will show that you’re not only a team player but also someone who can drive performance and efficiency.