Field Service Engineer - RGC in Newport

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people‑first culture. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Responsibilities

• Provide a technical service to customers, including maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment, ensuring service levels are met.
• Handle installation and de‑installation of Ricoh Graphic Communication products, meeting project milestones and keeping customers updated on progress.
• Escalate technical problems through the Service processes to minimise equipment downtime.
• Maximise revenue by identifying additional business and professional service opportunities, reporting them through the correct channels.
• Support the management of business relationships with customers and end users to maximise satisfaction.
• Manage vehicle and account stock to improve first‑time fix levels and minimise stock losses.
• Work out of hours and shifts, including weekends and public holidays, as the business requires.

Qualifications

• Previous experience in a Field Technician role, preferably within the Production Print sector.
• Excellent technical knowledge of the full range of RGC product range.
• Excellent problem‑solving skills and proven fault‑finding technique.
• Excellent knowledge of electrical/mechanical engineering.
• Skilled in the use of electronic diagnostic tools.
• Good product knowledge.
• Ability to read and understand complex mechanical instructions.
• IT literate and networking capabilities.
• Excellent interpersonal and customer‑handling skills.
• Excellent knowledge of Company Service procedures.

Benefits

At Ricoh, work should feel meaningful, supportive and fulfilling. Experience our four pillars that bring our culture to life:

• Love to Connect – Join a global community built on openness, inclusion and collaboration.
• Love to Grow – Access learning pathways, mentoring and career opportunities across functions and countries.
• Love to Give Back – Opportunities to volunteer, engage in sustainability initiatives and community programmes.
• Love to Succeed – Benefit from fair rewards, flexible working, wellbeing resources and recognition programmes.

Equal Opportunity

We are an equal‑opportunity employer. We welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.