At a Glance
- Tasks: Provide technical service, maintenance, and repair for Ricoh Graphic Communication products.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy flexible working, career growth, and opportunities to give back to the community.
- Other info: Be part of an inclusive workplace that values your contributions and supports your growth.
- Why this job: Make a positive impact while working with innovative technology in a supportive environment.
- Qualifications: Experience as a Field Technician with strong problem-solving and technical skills.
The predicted salary is between 30000 - 40000 £ per year.
About Ricoh: A global leader in digital services, recognised for innovation, sustainability and a people‑first culture. Ricoh is featured in the Gartner Magic Quadrant, is listed in the Global 100 Most Sustainable Companies, and has been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
Responsibilities:
- Provide a technical service to customers, including maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment, ensuring service levels are met.
- Handle installation and de‑installation of Ricoh Graphic Communication products, meeting project milestones and keeping customers updated on progress.
- Escalate technical problems through the Service processes to minimise equipment downtime.
- Maximise revenue by identifying additional business and professional service opportunities, reporting them through the correct channels.
- Support the management of business relationships with customers and end users to maximise satisfaction.
- Manage vehicle and account stock to improve first‑time fix levels and minimise stock losses.
- Work out of hours and shifts, including weekends and public holidays, as the business requires.
Qualifications:
- Previous experience in a Field Technician role, preferably within the Production Print sector.
- Excellent technical knowledge of the full range of RGC product range.
- Excellent problem‑solving skills and proven fault‑finding technique.
- Excellent knowledge of electrical/mechanical engineering.
- Skilled in the use of electronic diagnostic tools.
- Good product knowledge.
- Ability to read and understand complex mechanical instructions.
- IT literate and networking capabilities.
- Excellent interpersonal and customer‑handling skills.
- Excellent knowledge of Company Service procedures.
Benefits:
- At Ricoh, work should feel meaningful, supportive and fulfilling. Experience our four pillars that bring our culture to life:
- Love to Connect – Join a global community built on openness, inclusion and collaboration.
- Love to Grow – Access learning pathways, mentoring and career opportunities across functions and countries.
- Love to Give Back – Opportunities to volunteer, engage in sustainability initiatives and community programmes.
- Love to Succeed – Benefit from fair rewards, flexible working, wellbeing resources and recognition programmes.
Equal Opportunity: We are an equal‑opportunity employer. We welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Locations
Field Service Engineer - RGC in Newport, Wales employer: Ricoh UK
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to sustainability and innovation, Ricoh offers extensive growth opportunities through learning pathways and mentoring, alongside flexible working arrangements and a supportive community. As a global leader in digital services, working as a Field Service Engineer at Ricoh not only allows you to develop your technical skills but also to contribute to a sustainable future while being part of a recognised top employer.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - RGC in Newport, Wales
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Ricoh UK as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Ricoh UK and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Ricoh UK’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer - RGC in Newport, Wales
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Ricoh UK, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Ricoh UK, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Ricoh UK.
How to prepare for a job interview at Ricoh UK
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Ricoh UK offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Ricoh UK but also helps you get a feel for whether you’d thrive in that environment.
