At a Glance
- Tasks: Provide technical service and support for Ricoh Graphic Communication products.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy flexible working, career development, and opportunities to make a difference.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a team that values innovation and sustainability while making a real impact.
- Qualifications: Experience as a Field Technician with strong problem-solving and technical skills.
The predicted salary is between 30000 - 40000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
What you will be doing:
- Provide technical service to customers, including maintenance and repair of Ricoh Graphic Communication and Print products, ensuring service meets agreed service level agreements.
- Lead installation and de-installation of Ricoh Graphic Communication products, meeting project milestones and keeping customers updated on progress.
- Escalate technical problems within service processes to minimise downtime.
- Drive revenue by identifying additional business and professional service opportunities and reporting them through the correct channels.
- Support the management of business relationships with customers and end users to maximise customer satisfaction.
- Manage and control vehicle stock to improve first-time-fix levels and minimise stock losses.
You will ideally have:
- Previous experience in a Field Technician role, preferably within the Production Print sector.
- Excellent technical knowledge of the full range of RGC product range.
- Excellent problem-solving skills.
- Proven fault-finding technique.
- Excellent knowledge of electrical and mechanical engineering.
- Skill in using electronic diagnostic tools.
- Good product knowledge.
- Ability to read and understand complex mechanical instructions.
- IT literate.
- Networking capabilities.
- Excellent interpersonal and customer-handling skills.
- Excellent knowledge of Company Service procedures.
Benefits:
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars:
- Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
- Love to Grow: Your development truly matters to us, with access to learning pathways, mentoring and career opportunities across functions and countries.
- Love to Give Back: Purpose is part of how we work. You’ll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes.
- Love to Succeed: Success at Ricoh is something we pursue together. You’ll benefit from fair rewards, flexible working, wellbeing resources and real recognition, including programmes such as the Imagine. Change. Awards.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Field Service Technician - RGC in Manchester employer: Ricoh UK
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an environment where employees can thrive and feel valued. With a strong commitment to innovation and sustainability, Ricoh offers extensive development opportunities, flexible working arrangements, and a supportive community that encourages collaboration and personal growth. Join us in making a meaningful impact while enjoying a fulfilling career in a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - RGC in Manchester
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Ricoh UK as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Ricoh UK and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Ricoh UK’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - RGC in Manchester
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Ricoh UK, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Ricoh UK, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Ricoh UK.
How to prepare for a job interview at Ricoh UK
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Ricoh UK offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Ricoh UK but also helps you get a feel for whether you’d thrive in that environment.
