Mail and Print Room specialist

We are actively building diverse teams and welcome applications from everyone.

Location: London EC2V

Package: Competitive Salary, Pension, Benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• Deliver an efficient Print & Mail room service to the customer, to meet agreed SLA’s and customer satisfaction.
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
• Carry out any reasonable request from the line manager to meet the business needs and client expectations.
• Ensure all work carried out is to the highest quality to meet customer confidentiality, customer deadlines, SLA and KPI’s.
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

You will ideally have:

• IT literate.
• Proven experience working in a similar role (print or mail rooms).
• Team oriented, pro‑active, open minded team player.
• Good organisational skills with attention to detail.
• Excellent communication skills, both verbal and in writing.
• Excellent customer service skills.
• Ability to demonstrate commitment and flexibility at all times.
• Multi‑tasking skills and ability to work on a variety of items simultaneously.
• Good Time Management skills.
• Professional and presentable in uniform at all times.

In return for your commitment, we can offer you:

• An inclusive workplace.
• Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role‑specific), cycle to work scheme.
• Career development and life‑long learning opportunities.
• Opportunity to join a global company.

Life at Ricoh: Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Equal Opportunities: We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.