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- Tasks: Handle mail and print tasks while ensuring top-notch customer service.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Enjoy flexible working, competitive salary, and wellness perks.
- Why this job: Be part of a diverse team making a positive impact on the planet.
- Qualifications: IT literate, great communication skills, and a proactive team player.
- Other info: Opportunities for career development and lifelong learning await you.
The predicted salary is between 24000 - 33600 ÂŁ per year.
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Join to apply for the Mail and Print Room Specialist role at Ricoh UK
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We are actively building diverse teams and welcome applications from everyone
Role: Mail and Print Room Specialist
Located: London
Package: Competitive Salary, pension, benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- Scanning, sorting mail, printing documents, and organising couriers.
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
You will ideally have
- IT literate
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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Mail and Print Room Specialist employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail and Print Room Specialist
✨Tip Number 1
Familiarise yourself with Ricoh's core values and sustainability initiatives. Understanding their commitment to innovation and environmental responsibility can help you align your answers during interviews, showcasing that you share their vision.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations. Since the role involves managing mail and print tasks efficiently, demonstrating your ability to multitask and maintain high standards will set you apart.
✨Tip Number 3
Prepare to discuss your customer service experience. Building relationships and managing expectations are key aspects of the role, so be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Network with current or former employees of Ricoh if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Mail and Print Room Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Mail and Print Room Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in areas like customer service, organisation, and IT literacy. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to meet the job's demands, such as problem-solving and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Mail and Print Room Specialist role.
How to prepare for a job interview at Ricoh UK
✨Show Your Organisational Skills
As a Mail and Print Room Specialist, you'll need to demonstrate excellent organisational skills. Be prepared to discuss how you've managed multiple tasks in the past, such as sorting mail or coordinating deliveries, and provide specific examples of how you ensured efficiency.
✨Highlight Your Customer Service Experience
Ricoh values customer satisfaction highly. During your interview, share experiences where you successfully resolved customer issues or improved service delivery. This will show that you understand the importance of building relationships and managing expectations.
✨Demonstrate IT Literacy
Since the role involves handling digital services, it's crucial to showcase your IT skills. Be ready to discuss any relevant software or tools you've used in previous roles, especially those related to printing or document management.
✨Emphasise Teamwork and Flexibility
The job requires a team-oriented approach and flexibility. Prepare to talk about times when you worked collaboratively with others to achieve a common goal, and how you adapted to changing circumstances or requests from your manager.
