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- Tasks: Handle mail and print tasks, ensuring top-notch service and customer satisfaction.
- Company: Join Ricoh, a global leader in innovative technology and graphic solutions.
- Benefits: Enjoy competitive salary, flexible retirement plans, and wellness schemes.
- Why this job: Be part of a diverse team that values sustainability and personal growth.
- Qualifications: IT literate, excellent communication skills, and a proactive team player.
- Other info: Opportunities for career development and a commitment to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Ricoh UK Birmingham, England, United Kingdom
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Ricoh UK Birmingham, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Mail and Print Room Specialist role at Ricoh UK
Change your job, change your workplace, change your future…
We are actively building diverse teams and welcome applications from everyone
Role: Mail and Print Room Specialist
Located: Birmingham
Package:Competitive Salary, Benefits, Pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- Basic Reprographics (Scanning, printing, copying)
- Dealing with incoming and outgoing mail, Courier bookings, and digitisation of documents
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology
You will ideally have
- IT literate
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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Industries
IT Services and IT Consulting
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Mail and Print Room Specialist employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail and Print Room Specialist
✨Tip Number 1
Familiarise yourself with Ricoh's core values and sustainability initiatives. Understanding their commitment to innovation and environmental responsibility can help you align your answers during interviews, showcasing that you share their vision.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves managing user expectations and resolving operational problems, demonstrating your ability to communicate effectively and provide excellent service will set you apart.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. This role requires good time management and organisational skills, so being able to discuss your experience in this area will be beneficial.
✨Tip Number 4
Network with current or former employees of Ricoh if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Mail and Print Room Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reprographics, mail handling, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the Mail and Print Room Specialist role.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills, attention to detail, and ability to work in a team. Mention specific examples of how you've successfully managed similar tasks in previous roles to illustrate your suitability for the position.
Highlight Relevant Skills: In your application, emphasise your IT literacy, communication skills, and time management abilities. These are crucial for the role, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for the Mail and Print Room Specialist role.
How to prepare for a job interview at Ricoh UK
✨Show Your IT Skills
As a Mail and Print Room Specialist, being IT literate is crucial. Be prepared to discuss your experience with various software and hardware used in reprographics, as well as any relevant digital services you've worked with.
✨Demonstrate Customer Service Excellence
Ricoh values excellent customer service. Think of examples where you've gone above and beyond for a customer or resolved an issue effectively. This will show your commitment to delivering high-quality service.
✨Highlight Your Organisational Skills
With responsibilities like managing incoming and outgoing mail, it's important to showcase your organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively in a busy environment.
✨Emphasise Teamwork and Flexibility
Being a team player is key in this role. Share experiences where you've collaborated with others to solve problems or improve processes, and be ready to demonstrate your flexibility in adapting to changing demands.
