At a Glance
- Tasks: Operate production equipment and ensure smooth Mail Room processes while delivering excellent customer service.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Flexible working, well-being resources, career development, and recognition programmes.
- Other info: Diverse workplace committed to inclusivity and sustainability initiatives.
- Why this job: Join a team that values your input and offers growth opportunities in a supportive environment.
- Qualifications: Ability to meet deadlines, work independently or in a team, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
- What you will be doing
- Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, Flow Suite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and meet customer expectations.
- Ensure smooth Mail Room processes and procedures to maintain customer satisfaction.
- Follow standard procedures for Document Organisation & Finishing at work tables and machines.
- Complete all relevant paperwork accurately to provide clear information to management or customers when required.
- Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline‑driven to meet customer SLA’s.
- Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times.
- Adhere to company standards of behavior and performance to fulfil all production tasks with excellent customer service.
- Maintain all equipment in a clean and safe working environment and keep the working area tidy to meet Health and Safety regulations.
- Be flexible within this role and when required, work in other key areas of the business to meet customer expectations.
- You will ideally have
- Ability to work within tight deadlines to meet customer requirements.
- Capacity to work independently and as part of a team.
- Knowledge of products and experience within a document/production environment.
- PC literacy.
- Strong communication skills.
- Quality awareness.
- Awareness of company procedures and policies.
- Health and safety awareness.
Benefits
- Flexible working arrangements.
- Well‑being resources.
- Career development and learning pathways.
- Recognition programmes and awards.
- Opportunities to volunteer and support sustainability initiatives.
We are an equal opportunities employer.
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences.
Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process.
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We think you need these skills to ace Operation Support Specialist - Mail and Print Room in London
Knowledge of TRAC
Knowledge of IRIS
Knowledge of FlowSuite
Printing Skills
Copying Skills
Finishing Skills
Basic Design Package Knowledge
