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- Tasks: Deliver efficient Print & Mail room services and solve operational problems.
- Company: Join Ricoh, a global tech leader focused on innovative solutions.
- Benefits: Competitive salary, flexible retirement plans, and wellbeing schemes.
- Why this job: Be part of a diverse team making a real impact in the workplace.
- Qualifications: IT literate with experience in print or mail rooms; strong communication skills.
- Other info: Opportunities for career development and a commitment to sustainability.
The predicted salary is between 30000 - 40000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‐leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- Deliver an efficient Print & Mail room service to the customer, to meet agreed SLAs and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- Ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLAs and KPIs.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- IT literacy
- Proven experience working in a similar role (print or mail rooms)
- Team oriented, pro‐active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi‐tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- Professional and presentable in uniform at all times
In return for your commitment, we can offer you:
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role‐specific), cycle to work scheme
- Career development and life‐long learning opportunities
Life at Ricoh: Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
Mail and Print Room specialist in London employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail and Print Room specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ricoh and understanding their values. Show them how your skills align with their mission to transform communications and enhance customer satisfaction.
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and confident will help you stand out. Remember, excellent customer service is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Mail and Print Room specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mail and Print Room Specialist role. Highlight your relevant experience in print or mail rooms, and showcase how your skills align with what Ricoh is looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from demonstrating your verbal and written skills in your application. Use clear and concise language to convey your points effectively.
Emphasise Teamwork and Flexibility: Ricoh values team-oriented individuals, so be sure to mention any experiences where you’ve worked collaboratively. Also, highlight your ability to adapt and be flexible in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and you’ll be one step closer to joining our diverse team at Ricoh!
How to prepare for a job interview at Ricoh UK
✨Know Your Print and Mail Basics
Before the interview, brush up on your knowledge of print and mail room operations. Understand the common challenges faced in these environments and think about how you would address them. This will show that you're proactive and ready to tackle any operational problems that may arise.
✨Showcase Your Customer Service Skills
Ricoh values excellent customer service, so be prepared to share examples of how you've successfully managed customer expectations in the past. Think of specific situations where you resolved issues or improved service delivery, as this will demonstrate your commitment to client satisfaction.
✨Demonstrate Team Spirit
As a Mail and Print Room Specialist, you'll need to work closely with others. Highlight your experience as a team player during the interview. Share stories that illustrate your ability to collaborate effectively and support your colleagues, which is crucial for maintaining a positive work environment.
✨Be Organised and Detail-Oriented
Given the nature of the role, being organised is key. Prepare to discuss how you manage multiple tasks and maintain attention to detail. You might want to mention any tools or methods you use to stay organised, as this will reassure the interviewer of your ability to meet deadlines and adhere to SLAs.