Business Development Manager - Managed Services in Leeds

About Ricoh

A global leader in digital services, recognized for innovation, sustainability and a people‑first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

What you will be doing

• To grow and develop Ricoh’s IT Managed Services business, selling to Ricoh’s existing and new customers, supporting and driving the Direct Sales teams to sell IT Managed Services and being a key subject matter expert in this field to help generate and close sales opportunities, achieving individual and contributing to divisional targets.
• Responsible for ensuring maximum margin and annuity revenue on all IT Managed Services orders by promoting the value of Ricoh to ensure targets are achieved and exceeded where possible.
• Proactively building positive relationships across Ricoh’s business to enable and promote Managed Services and to be recognised as the IT Managed Services Specialist to support in customer meetings and the development and closure of opportunities.
• Responsible for building commercial awareness of IT Managed Services with aligned Ricoh sales teams to ensure all opportunities are maximised and competitive advantage is maintained.
• Responsible for continually developing knowledge of IT Managed Services to ensure all opportunities and our competitive advantage are maximised.
• Accountable for articulating the Managed Services offering to new and existing customers, whilst understanding and identifying the customer’s key business challenges that would open up opportunities, and where such services are implemented, to ensure best‑in‑class customer experience throughout the sales cycle.
• Responsible for all sales administration relating to all IT Managed Services opportunities and sales wins which are processed in the Ricoh CRM system and creating effective proposals to ensure management information can be extracted to review overall business activity.
• Responsible for building effective relationships within the relevant Ricoh teams to ensure project implementation is delivered efficiently and effectively.
• Responsible for developing a pipeline of opportunity to allow the potential of over‑achievement of targets and ensure accurate forecasting on a weekly and monthly basis using Ricoh’s CRM system to ensure business activity can be monitored.
• Responsible for taking a lead role in managing the virtual customer bid team to successfully deliver proposals, statements of work and contracts.
• Accountable for taking the lead role in negotiating statements of work and contracts with a full understanding of the commercial impact of such negotiations which may be with internal key stakeholders, the customer and subcontractors.

You will ideally have

• A proven track record in achieving sales targets is required along with a high‑level technical understanding of the services and solutions the candidate has sold to date.
• The candidate should have experience influencing senior management across a wide spread of departments within mid to large corporates and a strong grasp of value‑based sales.

Skills Required

• First‑class sales and relationship building (internal and external)
• Self‑motivation
• Able to deliver engaging presentations
• Excellent communication skills
• Good understanding of business benefits of managed services industry
• Extensive experience
• Good understanding of business transformation and agile working
• Strong commercial awareness
• Excellent organisational skills, high attention to detail, and ability to prioritise
• Demonstrate commitment and flexibility at all times
• Intermediate level in all MS Office Packages

In return for your commitment

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars:

• Love to Connect – You become part of a global community built on openness, inclusion and genuine collaboration.
• Love to Grow – Your development truly matters to us with learning pathways, mentoring and career opportunities across functions and countries.
• Love to Give Back – Purpose is part of how we work. You’ll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes.
• Love to Succeed – Success at Ricoh is pursued together with fair rewards, flexible working, wellbeing resources and real recognition.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.