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- Tasks: Manage customer accounts and ensure top-notch service while meeting SLAs.
- Company: Ricoh UK is a global tech leader transforming communications through innovative digital solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, wellness schemes, and career development opportunities.
- Why this job: Join a diverse team that values your unique energy and contributes to sustainability.
- Qualifications: Strong communication skills and customer service experience are essential; tech knowledge is a plus.
- Other info: Ricoh promotes inclusion and offers employee-led groups for various identities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Ricoh UK Northampton, England, United Kingdom
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Ricoh UK Northampton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the ITS Customer Service Advisor role at Ricoh UK
Change your job, change your workplace, change your future…
We are actively building diverse teams and welcome applications from everyone
Role: ITS Customer Service Advisor
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met.
- To provide outstanding customer service to our customers & build the relationship.
- Utilise dedicated technician resource to achieve SLA.
- Provide daily accurate updates to customer management via web-based applications/email.
- Responsible for ensuring all processes & procedures are adhered to.
- Responsible for ensuring all processes & procedures are adhered to.
- Stock Management (Oracle SHARE)
- Ensure the escalation path for each specific account is always adhered to.
- Team Cover/Cross training
- Liaise regularly with SDM
- Manage 3rd party partners (as per manager)
- To promote company initiatives as requested
You will ideally have
- Excellent written communication skills (essential)
- Excellent telephone manner (high profile customers)
- Experience of Oracle SHARE / Siebel would be a beneficial but not essential
- SNOW experience would be beneficial but not essential
- Field Scheduling experience would be beneficial but not essential
- Customer Service experience (desk or store for example)
- Must be able to work well under extreme pressure
- Negotiation skills
- Problem solving skills
- Assertiveness skills
- Confidence is key due to the type of work, you need to be able to verbally articulate different requirements with different levels within the Ricoh Business
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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ITS Customer Service Advisor employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITS Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Ricoh's products and services. Understanding their technology and customer service approach will help you articulate how you can contribute to their goals during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a strong telephone manner, consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research common customer service challenges in the IT sector. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Ricoh on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace ITS Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as communication and problem-solving. Use keywords from the job description to show you meet their requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you want to work for Ricoh UK and how your skills align with the ITS Customer Service Advisor role. Mention your ability to work under pressure and your commitment to providing excellent customer service.
Showcase Relevant Experience: In your application, emphasise any experience you have with Oracle SHARE or similar systems, even if it's not essential. Highlight your ability to manage relationships with customers and third-party partners.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional writing is crucial, especially since excellent written communication skills are essential for this role.
How to prepare for a job interview at Ricoh UK
✨Showcase Your Communication Skills
As an ITS Customer Service Advisor, excellent written and verbal communication is essential. Prepare to demonstrate your ability to articulate ideas clearly and effectively during the interview. Consider practising common customer service scenarios to showcase your skills.
✨Familiarise Yourself with Relevant Tools
While experience with Oracle SHARE or Siebel is beneficial but not essential, having a basic understanding of these tools can set you apart. Research these systems and be ready to discuss how you would use them in your role.
✨Prepare for Pressure Situations
The job requires working well under extreme pressure. Think of examples from your past experiences where you successfully managed stressful situations. Be prepared to share these stories to illustrate your problem-solving and negotiation skills.
✨Emphasise Your Customer Service Experience
Whether it's from a desk or store environment, highlight your previous customer service roles. Discuss specific instances where you provided outstanding service and built strong relationships with customers, as this aligns with Ricoh's values.
