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- Tasks: Coordinate customer visits and deliver high-quality demonstrations of graphic solutions.
- Company: Ricoh is a global tech leader transforming communications through innovative graphic solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, wellness schemes, and career development opportunities.
- Why this job: Join a diverse team making a positive impact on the planet while enhancing your skills.
- Qualifications: Knowledge of Ricoh technologies, strong communication skills, and consultative problem-solving abilities required.
- Other info: Be part of a company committed to sustainability and inclusivity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Graphic Communications Specialist – Field Based (UK)
Ricoh UK Birmingham, England, United Kingdom
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Graphic Communications Specialist – Field Based (UK)
Ricoh UK Birmingham, England, United Kingdom
1 week ago Be among the first 25 applicants
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We are actively building diverse teams and welcome applications from everyone
Role: Graphic Communications Specialist
Located: Field based (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- Responsible for coordinating and delivering customer visits to the GC Demonstration Centres and trade show environments, ensuring equipment is always correctly maintained and well presented. Ensuring that demonstrations are delivered to the highest quality to demonstrate the functionality of the hardware products and associated software to customers at the appropriate point in the sales cycle.
- To support both the direct and indirect channel with consultancy and training, taking the technical lead in designing hardware centric solutions, advising both sales colleagues and customers alike on appropriate configurations and workflows.
- Responsible for solution design, turning customer requirements into deliverable hardware configurations incorporating finishing equipment as appropriate in order to assist with winning business.
- Work with the software architects to deliver end-to-end solutions in line with the customers’ needs and contribute to / generate proposals and responses to Request for Proposals.
- Provide support, ensuring 100% compliance with the ESG processes for the agreed Ricoh ESG solution and Services, including supporting Sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals, iQuotes. This includes ownership of all technical documentation in relation to technical design documentation and the Statement of Work document process from creation through to customer approvals, to ensure governance and smooth delivery of all projects.
- Work with Sales to identify next steps for opportunities within each account and promote all Ricoh products and services through to sales to maximize revenue streams, in order to protect and increase profitable services revenue.
- Ensure successful deployments of Ricoh’s solutions with a view to retaining a high degree of customer satisfaction. This may require onsite engagement in Graphic Communication implementations.
- To assist, as required, with Solutions Training and Solutions Support to ensure skill levels are maintained based on current and future requirements to maximise customer satisfaction.
- Responsible for running formal and chargeable customer education on hardware and associated software generating additional revenue for the Graphic Communications division.
- To look at customer education requirements and work with the wider teams to schedule timely customer training in line with device installation and commissioning dates.
You will ideally have
- Detailed working knowledge of Ricoh production colour and mono technologies and techniques
- Detailed working knowledge of all Ricoh production hardware and 3rd party hardware resold by Ricoh.
- High level knowledge of the Ricoh branded software and services portfolio.
- High level knowledge of 3rd party hardware, software and services portfolio.
- High level knowledge of competitive hardware and software offerings
- Good communication and presentation skills
- Must have the Consultation Skills required to audit, assess, analyse, design and technically propose Production Print Hardware and software configuration
- Good presentation skills for both internal and external customers
- Consultative approach to solving complex problems
- Good knowledge of Microsoft work, Visio and Excel for documenting configurations
- Previous experience of completing work within large deployments
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing, Public Relations, and Writing/Editing
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Industries
IT Services and IT Consulting
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Graphic Communications Specialist - Field Based (UK) employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graphic Communications Specialist - Field Based (UK)
✨Tip Number 1
Familiarise yourself with Ricoh's product range, especially their production colour and mono technologies. Understanding the specifics of their hardware and software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ricoh to gain insights into the company culture and expectations for the Graphic Communications Specialist role. This can provide you with valuable information that can set you apart during the selection process.
✨Tip Number 3
Prepare to showcase your consultative skills by thinking of examples where you've successfully solved complex problems in previous roles. Being able to articulate these experiences will highlight your suitability for the position.
✨Tip Number 4
Stay updated on industry trends and competitive offerings in graphic communications. This knowledge will not only help you in discussions during the interview but also show that you're proactive and engaged in the field.
We think you need these skills to ace Graphic Communications Specialist - Field Based (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Graphic Communications Specialist. Focus on your knowledge of Ricoh production technologies and any previous roles that involved customer engagement or technical consultancy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for graphic communications and how your background makes you a great fit for Ricoh. Mention specific projects or experiences that demonstrate your consultative approach and problem-solving skills.
Showcase Technical Skills: Emphasise your technical skills in your application, particularly your familiarity with Ricoh hardware and software. Include examples of how you've successfully designed solutions or delivered training in past roles.
Highlight Soft Skills: Ricoh values communication and presentation skills. Make sure to include examples of how you've effectively communicated complex information to clients or colleagues, as well as your ability to work collaboratively in a team.
How to prepare for a job interview at Ricoh UK
✨Know Your Products Inside Out
As a Graphic Communications Specialist, it's crucial to have a detailed understanding of Ricoh's production colour and mono technologies. Familiarise yourself with the hardware and software offerings, as well as competitive products, so you can confidently discuss their features and benefits during the interview.
✨Demonstrate Your Consultative Skills
The role requires strong consultation skills to assess and design hardware configurations. Prepare examples from your past experiences where you've successfully solved complex problems or provided valuable insights to clients, showcasing your ability to understand customer needs.
✨Showcase Your Presentation Prowess
Since you'll be delivering demonstrations and training, practice your presentation skills. Be ready to explain technical concepts in a clear and engaging manner, and consider preparing a mock demonstration to illustrate your approach to customer education.
✨Emphasise Your Team Collaboration
Ricoh values teamwork, especially when working with sales and software architects. Be prepared to discuss how you've collaborated with others in previous roles, highlighting your ability to contribute to team success and drive projects forward.