At a Glance
- Tasks: Coordinate customer visits and deliver high-quality demonstrations of graphic solutions.
- Company: Ricoh is a global tech leader transforming communications through innovative graphic solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, wellness schemes, and career development opportunities.
- Other info: Be part of a company committed to sustainability and inclusivity.
- Why this job: Join a diverse team making a positive impact on the planet while enhancing your skills.
- Qualifications: Knowledge of Ricoh technologies, strong communication skills, and consultative problem-solving abilities required.
The predicted salary is between 28800 - 43200 £ per year.
Graphic Communications Specialist - Field Based (UK)
Ricoh UK Birmingham, England, United Kingdom
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Graphic Communications Specialist - Field Based (UK)
Ricoh UK Birmingham, England, United Kingdom
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We are actively building diverse teams and welcome applications from everyone
Role: Graphic Communications Specialist
Located: Field based (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- Responsible for coordinating and delivering customer visits to the GC Demonstration Centres and trade show environments, ensuring equipment is always correctly maintained and well presented. Ensuring that demonstrations are delivered to the highest quality to demonstrate the functionality of the hardware products and associated software to customers at the appropriate point in the sales cycle.
- To support both the direct and indirect channel with consultancy and training, taking the technical lead in designing hardware centric solutions, advising both sales colleagues and customers alike on appropriate configurations and workflows.
- Responsible for solution design, turning customer requirements into deliverable hardware configurations incorporating finishing equipment as appropriate in order to assist with winning business.
- Work with the software architects to deliver end-to-end solutions in line with the customers’ needs and contribute to / generate proposals and responses to Request for Proposals.
- Provide support, ensuring 100% compliance with the ESG processes for the agreed Ricoh ESG solution and Services, including supporting Sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals, iQuotes. This includes ownership of all technical documentation in relation to technical design documentation and the Statement of Work document process from creation through to customer approvals, to ensure governance and smooth delivery of all projects.
- Work with Sales to identify next steps for opportunities within each account and promote all Ricoh products and services through to sales to maximize revenue streams, in order to protect and increase profitable services revenue.
- Ensure successful deployments of Ricoh’s solutions with a view to retaining a high degree of customer satisfaction. This may require onsite engagement in Graphic Communication implementations.
- To assist, as required, with Solutions Training and Solutions Support to ensure skill levels are maintained based on current and future requirements to maximise customer satisfaction.
- Responsible for running formal and chargeable customer education on hardware and associated software generating additional revenue for the Graphic Communications division.
- To look at customer education requirements and work with the wider teams to schedule timely customer training in line with device installation and commissioning dates.
- Detailed working knowledge of Ricoh production colour and mono technologies and techniques
- Detailed working knowledge of all Ricoh production hardware and 3rd party hardware resold by Ricoh.
- High level knowledge of the Ricoh branded software and services portfolio.
- High level knowledge of 3rd party hardware, software and services portfolio.
- High level knowledge of competitive hardware and software offerings
- Good communication and presentation skills
- Must have the Consultation Skills required to audit, assess, analyse, design and technically propose Production Print Hardware and software configuration
- Good presentation skills for both internal and external customers
- Consultative approach to solving complex problems
- Good knowledge of Microsoft work, Visio and Excel for documenting configurations
- Previous experience of completing work within large deployments
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
- Career development and life-long learning opportunities
- Opportunity to join a global company
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\'s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
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Entry level
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Marketing, Public Relations, and Writing/EditingIndustries
IT Services and IT Consulting
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#J-18808-LjbffrGraphic Communications Specialist - Field Based (UK) in Birmingham employer: Ricoh UK
Ricoh UK is an exceptional employer that champions a vibrant and inclusive work culture, offering flexible hybrid working options tailored to the needs of its employees. With a strong commitment to employee growth through career development opportunities and a comprehensive benefits package, including wellbeing schemes and a competitive salary, Ricoh empowers its team to thrive both personally and professionally while contributing to meaningful sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Graphic Communications Specialist - Field Based (UK) in Birmingham
✨Show Off Your Skills with a Killer Portfolio
As a graphic designer, your portfolio is your secret weapon! Make sure it's not just a collection of your work but showcases your creative process too. Use platforms like Behance or Dribbble to share your designs and gain visibility within the design community.
✨Get Involved in Design Meetups
Networking is key in the design world! Check out local design meetups or workshops where you can connect with other creatives and potential employers. This is a goldmine for finding unadvertised job openings at companies like Ricoh UK.
✨Tailor Your Applications
When you’re applying for a full-time role at a creative company like Ricoh UK, don’t go for a one-size-fits-all approach. Ensure your application highlights specific projects or styles that align with their brand image, showing that you’re a perfect fit for their team.
✨Leverage Social Media
Don't underestimate the power of social media in landing your dream design job! Share your work on platforms like Instagram or Pinterest, and engage with accounts from your desired companies—this could put you on their radar before they start hiring.
We think you need these skills to ace Graphic Communications Specialist - Field Based (UK) in Birmingham
Some tips for your application 🫡
Showcase Your Portfolio:Your portfolio is your visual CV! Make sure to include a link to your best design projects that showcase your creativity and versatility. Tailor it to include works that relate to the kind of design work Ricoh UK does, so they can see you in action.
Tailor Your CV for Design:When crafting your CV, highlight your design skills and software proficiencies, like Adobe Creative Suite or Sketch. Mention any relevant experience you have with branding, UI/UX design, or typography, as we want to see how you fit in with the creative team at Ricoh UK.
Craft a Compelling Cover Letter:In your cover letter, share your design philosophy and what excites you about working at Ricoh UK. Let us know how you approach your design projects and any specific campaigns or themes that resonate with you, showing we’re not just a good fit but a perfect match!
Highlight Collaboration Skills:As a graphic designer, you often work with various teams and stakeholders. In your application, mention experiences where you've collaborated with others to bring a project to life, whether it's with clients, writers, or developers. This shows you can thrive in a team environment, which is key at Ricoh UK.
How to prepare for a job interview at Ricoh UK
✨Get Your Portfolio Ready
Your portfolio is your secret weapon in graphic design interviews! Make sure it's showing off your best work, with a variety of styles and projects that highlight different skills — from branding to digital illustration. Be prepared to talk through each piece, focusing on your creative process and the tools you used.
✨Know Your Design Tools Inside Out
Familiarity with software like Adobe Creative Suite is a must! Brush up on your skills with Photoshop, Illustrator, and InDesign, as interviewers might dive into specific technical questions or ask for your workflow. If you’ve worked with any innovative tools or techniques, don't hesitate to showcase that expertise!
✨Prepare for Design Challenges
Some companies may throw a design challenge your way during the interview! This might involve sketching out ideas or solving a branding issue on the spot. Practising these quick thinking exercises beforehand can help us show off our creativity and adaptability.
✨Passion Counts
For a full-time position, showing genuine enthusiasm for design is key! Talk about your inspirations, the projects you're excited about, and why you're drawn to Ricoh UK. They want to see not just a skilled designer, but someone who'll bring passion and fresh ideas to the team.
