At a Glance
- Tasks: Deliver efficient mail room services and solve operational problems swiftly.
- Company: Join a global company with a commitment to inclusivity and excellence.
- Benefits: Enjoy flexible working, competitive salary, and wellness schemes.
- Other info: Opportunities for career development and lifelong learning await you.
- Why this job: Make a real impact by providing top-notch customer service in a dynamic environment.
- Qualifications: IT literate, team player with excellent communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Glasgow
Package: Competitive salary, benefits, pension
What you will be doing:
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- IT literate
- Team oriented, pro-active, open-minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
In return for your commitment, you can expect:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
- Career development and life-long learning opportunities
- Opportunity to join a global company
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Site Services Specialist - Mail Room in Glasgow employer: Ricoh UK
As a Site Services Specialist in Glasgow, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With flexible working options, a competitive benefits package, and a strong commitment to career development, Ricoh UK offers a rewarding workplace where your contributions are valued and recognised. Join us to be part of a global company that champions diversity and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Site Services Specialist - Mail Room in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to deliver top-notch service.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being clear and confident can set you apart. Role-play with a friend or use online resources to polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Site Services Specialist - Mail Room in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Site Services Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service and organisational skills.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Demonstrate Your Team Spirit:We love a good team player! In your application, share examples of how you've worked collaboratively in the past. This will show us you can build relationships and manage expectations effectively.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the hiring process.
How to prepare for a job interview at Ricoh UK
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Site Services Specialist in the Mail Room. Familiarise yourself with the key tasks, such as delivering efficient services and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer satisfaction, prepare examples from your past experiences where you've successfully resolved issues or improved service delivery. Highlight your communication skills and how you build relationships with users to ensure their needs are met.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Emphasise Teamwork and Flexibility
This position requires a team-oriented approach, so be prepared to talk about your experiences working collaboratively. Share instances where you've adapted to changing circumstances or taken on additional responsibilities to support your team, showcasing your commitment to achieving common goals.
