Onsite Field Service Technician (Print) in Dunstable

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: Luton/Bedfordshire

Package: Competitive pay, plus company van, bonus and additional company benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing: Ricoh is offering a fantastic opportunity into Print Care through our new On Site Field Service Technician role which will involve maintaining and performing fixes on our Ricoh printers across both Bedford and Luton Hospital. Please note, whilst this is an entry level role, previous experience working with printers is desirable.

Responsibilities:

• To ensure customer equipment in the designated customer base is in good working order through the daily and weekly supply of consumables, e.g. paper, toner and cards, in order to maximise machine up time and ensure customer satisfaction.
• To ensure all relevant data is fed back to Head Office, within set deadlines in order for both the Company and the customers records to be kept accurate.
• Management and control of site stock, in order to minimise stock losses.

Qualifications:

• Good working knowledge of electrical/mechanical engineering
• Full UK driving license (essential)
• Ricoh product knowledge desirable but not essential
• Good interpersonal skills
• Good customer handling skills
• Proficient in maintaining control equipment on site, e.g. card readers
• Knowledge of relevant Company processes and procedures

We offer:

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more
• Company car / car allowance (role-specific), cycle to work scheme
• Career development and life-long learning opportunities

Life at Ricoh: Ricoh’s Core Values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger: Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.