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- Tasks: Support sales teams and enhance customer experiences through effective communication and coordination.
- Company: Ricoh is a global tech leader transforming communications with innovative digital services.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and wellness schemes.
- Why this job: Join a vibrant culture focused on sustainability and personal growth while making a real impact.
- Qualifications: Experience in customer success or account management, strong communication skills, and IT literacy required.
- Other info: Ricoh values diversity and offers opportunities for lifelong learning and career development.
The predicted salary is between 24000 - 36000 £ per year.
Ricoh UK Northampton, England, United Kingdom
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Ricoh UK Northampton, England, United Kingdom
Join to apply for the Customer Success Executive role at Ricoh UK
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We are actively building diverse teams and welcome applications from everyone
Role: Customer Success Executive
Located: Northampton
Package: Competitive salary, bonus and additional company benefits
(Ricoh operate a vibrant working policy giving you flexible hybrid working options)
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
- To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience.
- Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh\’s commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience.
- To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation.
- Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity.
- Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service.
- Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins.
- Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success.
You will ideally have
- Experience in customer success, account management, quality or a similar client-facing role, preferably in a B2B or SaaS environment.
- Proven track record of managing mid-to-large client accounts with measurable outcomes in retention, expansion, and customer satisfaction.
- Experience working alongside Commercial/sales teams with a strong understanding of revenue drivers, sales cycles, and customer buying behaviour.
- Demonstrated ability to identify upsell/cross-sell opportunities and contribute to account growth.
- Excellent communication skills at all levels.
- Good level of IT literacy.
- Good numeracy skills including working with databases.
- Strong attention to detail.
- Good time management and organisational skills.
- Ability to work under pressure.
- Self-motivated with ability to work on own initiative.
- Working knowledge of Oracle or similar tracking software is an advantage
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Success Executive employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Ricoh's products and services. Understanding their technology solutions, especially in Cloud & IT infrastructure and process automation, will help you speak confidently about how you can contribute to customer success.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Executive role, which can be invaluable during your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you improved customer satisfaction or retention, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Demonstrate your understanding of sales cycles and customer buying behaviour. Being able to discuss these concepts will show that you are not only focused on customer success but also understand how it ties into overall business growth.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or similar roles. Use keywords from the job description to demonstrate that you understand the requirements and can meet them.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Ricoh's values. Mention specific experiences where you've improved customer satisfaction or contributed to account growth.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully managed client accounts or collaborated with sales teams in the past.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Ricoh and its commitment to customer success. Mention any research you've done on their products or services and how you can contribute to their goals.
How to prepare for a job interview at Ricoh UK
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Success Executive. Familiarise yourself with how this role supports sales teams and enhances customer experiences. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples that demonstrate your ability to liaise effectively with different departments. Highlight any past experiences where your communication skills led to successful outcomes in customer satisfaction or team collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage client accounts, resolve issues, or identify upsell opportunities. Be ready to discuss the actions you took and the results achieved.
✨Research Ricoh's Values
Ricoh places a strong emphasis on sustainability and inclusivity. Familiarise yourself with their core values and be prepared to discuss how your personal values align with theirs. This shows that you're not just interested in the job, but also in being part of their culture.
