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For Companies At a Glance
- Tasks: Support sales teams and enhance customer experiences through effective communication and coordination.
- Company: Ricoh is a global tech leader transforming communications with innovative digital solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and wellness schemes.
- Why this job: Join a diverse team focused on sustainability and making work smarter and more creative.
- Qualifications: Experience in customer success or account management, excellent communication skills, and IT literacy required.
- Other info: Ricoh values inclusion and offers career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview Change your job, change your workplace, change your future… We are actively building diverse teams and welcome applications from everyone
Role: Customer Success Executive (Hybrid)
Located: London or Northampton
Package: Competitive salary, bonus plus additional company benefits
About Ricoh About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience.
Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh\’s commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience.
To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation.
Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity.
Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service.
Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins.
Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success.
You will ideally have Customer success or
Customer Success Executive employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Ricoh's products and services, especially their digital solutions. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Ricoh on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations for the Customer Success Executive role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to enhance customer satisfaction and retention. Highlighting measurable outcomes will make your application stand out.
✨Tip Number 4
Stay updated on industry trends related to customer success and B2B sales. Being knowledgeable about current challenges and innovations in the field will allow you to speak confidently about how you can contribute to Ricoh's goals.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or similar roles. Use specific examples that demonstrate your ability to manage client accounts and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Ricoh UK. Mention how your skills align with their values and the importance of customer success in your previous roles. Be sure to include any measurable outcomes you've achieved.
Highlight Relevant Skills: Focus on skills that are crucial for the Customer Success Executive role, such as communication, time management, and IT literacy. Provide examples of how you've used these skills in past positions to enhance customer experiences.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Ricoh's products and services in your application. Mention their commitment to sustainability and innovation, and explain how you can contribute to their mission of improving customer success.
How to prepare for a job interview at Ricoh UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Success Executive. Familiarise yourself with how this role supports sales teams and enhances customer experiences, as well as the specific tasks you'll be handling.
✨Showcase Your Communication Skills
As communication is key in this role, prepare to demonstrate your ability to convey information clearly and effectively. Think of examples where you've successfully liaised between teams or resolved customer issues through strong communication.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in customer success or account management, especially in a B2B or SaaS environment. Share measurable outcomes from your past roles that showcase your ability to retain and expand client accounts.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Ricoh's approach to customer success, their team dynamics, or how they measure success in this role. This shows your genuine interest in the position.
