Contract Optimisation Manager

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Role: Contract Optimisation Manager – FTC – 16hrs per week

Location: London

Package: Competitive Salary, Benefits, Pension

About Ricoh

Ricoh is a global technology business that designs and manufactures graphic solutions. We offer a portfolio of digital services, from Cloud & IT infrastructure to process automation.

What you will be doing:

• Lead the commercial optimisation of the renewed contract, identifying and delivering initiatives that increase profitability, reduce operational cost, and replicate previous contract savings performance.
• Embed the expanded contract scope, ensuring contractual Key Performance Indicators, Service Level Agreements, and financial objectives are achieved during the optimisation phase.
• Lead the implementation and adoption of the PDQ digital print submission tool to end users, maximising outsourced print volumes by driving user adoption and process improvement.
• Track and report financial benefits realised from optimisation activity, including savings, margin improvement, and revenue growth.
• Identify and mitigate operational, commercial, and reputational risks associated with contract transition, ensuring compliance with contract terms, governance frameworks, and local authority standards.
• Support the identification of further value‑added services and optimisation opportunities within scope to maximise contract profitability and customer satisfaction.
• Deliver a controlled handover into Business‑As‑Usual operations once optimisation objectives are achieved.

You will ideally have:

• Proven experience in commercial optimisation of outsourced service contracts, ideally within local government or public sector.
• Experience in managed print services or document outsourcing environments.
• Demonstrable track record of delivering cost savings, margin improvement, and value realisation.
• Experience implementing print, document, or workflow technologies in complex organisations.
• Strong stakeholder engagement and excellent influencing skills.
• Knowledge of local authority governance, procurement, and service models.
• Experience transitioning contracts from optimisation into BAU operation.
• Good understanding of change management principles.

Benefits:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Excellent package with solid basic pay, strong bonus, and company benefits such as: A competitive holiday entitlement, two days special leave per annum for volunteering, and an additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes supporting physical, emotional, and financial health, including an Employee Assistance Programme, financial protection, life cover, will writing, medical protection, gym, travel, and retail discounts.
• Company car or car allowance (role‑specific), cycle‑to‑work scheme.
• Career development and lifelong learning opportunities.
• Opportunity to join a global company.

Equal Opportunities Employer

We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic, including sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race, or religion or belief.