Business Development Manager – IT Managed Services - Field Based (UK)

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Location: Field Based – Nationwide

Package: Competitive salary, commission, car allowance plus additional company benefits.

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• Responsible for ensuring maximum margin and annuity revenue on all IT Managed Services orders by promoting the value of Ricoh to achieve targets and exceed where possible.
• Proactively build positive relationships across Ricoh’s business to enable and promote Managed Services and be recognised as the IT Managed Services Specialist to support in customer meetings and the development and closure of opportunities.
• Responsible for building commercial awareness of IT Managed Services with aligned Ricoh sales teams to maximise opportunities and maintain competitive advantage.
• Continually develop knowledge of IT Managed Services to maximise opportunities and competitive advantage.
• Accountable for articulating the Managed Services offering to new and existing customers, while understanding and identifying the customer’s key business challenges that would open up opportunities, and ensuring best‑in‑class customer experience throughout the sales cycle.
• Manage all sales administration for IT Managed Services opportunities and sales wins processed in the Ricoh CRM system and write effective proposals to extract management information for business activity review.
• Build effective relationships within the relevant Ricoh teams to ensure project implementation is delivered efficiently.
• Develop a pipeline of opportunities to enable the potential of over‑achievement of targets and provide accurate forecasting on a weekly and monthly basis using Ricoh’s CRM system.
• Lead the virtual customer bid team to successfully deliver proposals, statements of work and contracts.
• Negotiate statements of work and contracts with a full understanding of the commercial impact of such negotiations with internal key stakeholders, the customer and subcontractors.

You will ideally have:

• A proven track record in achieving sales targets.
• A high‑level technical understanding of the services and solutions sold.
• Experience influencing senior management across mid‑ to large‑scale corporates.
• A strong grasp of value‑based sales.

Skills Required:

• First‑class sales and relationship building (internal and external).
• Self‑motivation.
• Able to deliver engaging presentations.
• Excellent communication skills.
• Good understanding of business benefits of managed services industry.
• Extensive experience.
• Good understanding of business transformation and agile working.
• Strong commercial awareness.
• Excellent organisational skills, high attention to detail, and ability to prioritise.
• Demonstrate commitment and flexibility at all times.
• Intermediate level proficiency in all MS Office Packages.

In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Excellent package with solid basic salary, strong bonus and company benefits including:
• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health: Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts and more.
• Company car / car allowance (role‑specific), cycle‑to‑work scheme.
• Career development and lifelong learning opportunities.
• Opportunity to join a global company.

Life at Ricoh:

Ricoh’s Core Values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including customers, employees and society. For our leaders, we deliver training and mentorship to ensure managers can positively contribute to our company culture with inclusive behaviours aligned to our values. Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year.

Equal Opportunities Employer:

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee‑led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.