Field Service Technician - RGC - Wembley/Harrow - Field Based (UK) in Birmingham

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. We build an extensive portfolio of innovative, industry‑leading digital services spanning Cloud & IT infrastructure solutions to process automation tools.

Responsibilities

• Provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication and Print products, ensuring customers receive a satisfactory service in line with agreed service level agreements.
• Provide a technical service for both installation and de‑installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de‑installations are achieved efficiently and contractual obligations are met, keeping customers updated on progress.
• Escalate technical problems promptly as specified within Service processes to minimise downtime of equipment.
• Maximise revenue by identifying additional business and professional service opportunities, reporting them through the correct channels.
• Support the management of business relationships with customers and end users to maximise customer satisfaction.
• Manage and control vehicle stock to improve first‑time fix levels and minimise stock losses.

Qualifications

• Previous experience in a Field Technician role, preferably within the Production Print sector.
• Excellent technical knowledge of the full range of RGC product range.
• Excellent problem‑solving skills and proven fault‑finding technique.
• Excellent knowledge of electrical/mechanical engineering and use of electronic diagnostic tools.
• Ability to read and understand complex mechanical instructions.
• IT literate with networking capabilities.
• Excellent interpersonal and customer‑handling skills.
• Excellent knowledge of company service procedures.

Benefits

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Competitive salary, strong bonus and company benefits: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Well‑being schemes including Employee Assistance Programme, financial protection, life cover, medical protection, gym, travel and retail discounts.
• Company car / car allowance (role‑specific), cycle‑to‑work scheme.
• Career development and lifelong learning opportunities.
• Opportunity to join a global company.

Equal Opportunities

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.