Field Service Engineer - RGC - Field Based (UK) in Birmingham

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

Responsibilities

• Provide a technical service to customers, including maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment, ensuring customers receive satisfactory service in line with agreed service level agreements.
• Provide a technical service for both installation and de‑installation of Ricoh Graphic Communication products, ensuring project milestones for installations and de‑installations are achieved efficiently meeting contractual obligations, and keeping customers up to date on progress.
• Timely escalation of technical problems as specified within Service processes to ensure equipment downtime is minimized.
• Maximise revenue by identifying additional business and professional service opportunities while carrying out day‑to‑day duties; report these opportunities through the correct channels.
• Support management of business relationships with customers and end users to maximise customer satisfaction.
• Manage and control vehicle and account stock to improve first‑time fix levels to customers and minimise stock losses.
• Work out‑of‑hours and shifts as required, including weekends and public holidays.

Qualifications

• Previous experience in a Field Technician role, preferably within the Production Print sector.
• Excellent technical knowledge of the full range of Ricoh RGC product range.
• Excellent problem‑solving and fault‑finding skills.
• Strong knowledge of electrical and mechanical engineering.
• Skilled in the use of electronic diagnostic tools.
• Good product knowledge.
• Ability to read and understand complex mechanical instructions.
• IT literate.
• Networking capabilities.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of company service procedures.

Benefits

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars: love to connect, love to grow, love to give back, and love to succeed.

Equal Opportunity Statement

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.