Business Development Manager – IT Managed Services in Birmingham

Location: Field Based - Nationwide.

Package: Competitive salary, commission, car allowance plus additional company benefits.

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

• To grow and develop Ricoh’s IT Managed Services business, selling to Ricoh’s existing and new customers, supporting and driving the Direct Sales teams to sell IT Managed Services and being a key subject matter expert to generate and close sales opportunities, achieving individual and contributing to divisional targets.
• Responsible for ensuring maximum margin and annuity revenue on all IT Managed Services orders by promoting the value of Ricoh to ensure targets are achieved and exceeded where possible.
• Proactively building positive relationships across Ricoh’s business to enable and promote Managed Services and to be recognised as the IT Managed Services Specialist to support in customer meetings and the development and closure of opportunities.
• Responsible for building commercial awareness of IT Managed Services with aligned Ricoh sales teams to ensure all opportunities are maximised and competitive advantage is maintained.
• Accountable for articulating the Managed Services offering to new and existing customers, whilst understanding and identifying the customer’s key business challenges that would open up opportunities, and where such services are implemented, to ensure best in class customer experience throughout the sales cycle.
• Responsible for all sales administration relating to all IT Managed Services opportunities and sales wins which are processed in the Ricoh CRM system and writing effective proposals to ensure management information can be extracted to review overall business activity.
• Responsible for building effective relationships within the relevant Ricoh teams to ensure project implementation is delivered efficiently and effectively.
• Responsible for developing a pipeline of opportunity to allow the potential of over‑achievement of targets and ensure accurate forecasting on a weekly and monthly basis using Ricoh’s CRM system to ensure business activity can be monitored.
• Responsible for taking a lead role in managing the virtual customer bid team to successfully deliver proposals, statements of work and contracts.
• Accountable for taking the lead role in negotiating statements of work and contracts with a full understanding of the commercial impact of such negotiations which may be with internal key stakeholders, the customer and subcontractors.

Qualifications

You will ideally have a proven track record in achieving sales targets, a high‑level technical understanding of the services and solutions you have sold to date, experience influencing senior management across a wide spread of departments within mid to large corporates, and a strong grasp of value‑based sales.

Skills Required

• First‑class sales and relationship building (internal and external)
• Self‑motivation
• Able to deliver engaging presentations
• Excellent communication skills
• Good understanding of business benefits of managed services industry
• Extensive experience
• Good understanding of business transformation and agile working
• Strong commercial awareness
• Excellent organisational skills, high attention to detail, and ability to prioritise
• Demonstrate commitment and flexibility at all times
• Knowledge of MS Office Packages

Benefits

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Excellent package with competitive basic, strong bonus and company benefits including:
• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan
• Well‑being schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role‑specific), cycle to work scheme

Career development and life‑long learning opportunities

Opportunity to join a global company

Life at Ricoh

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year.

Equal Opportunity Employer

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Inclusion and Diversity

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee‑led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

How to Learn More

Click here to learn more about life at Ricoh.