Receptionist in City of London

We are actively building diverse teams and welcome applications from everyone.

Located: Central London

Package: Competitive salary, bonus and additional company benefits

Overview:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• To provide a polite and professional contact at head office reception, ensuring that the first impression of the company is always at its best.
• To direct and see to visitors' needs as required, being the first point of contact for any services needed.
• To manage the front of house operations, supporting the Office Administrator in any administration required.
• To operate the telephone switchboard at the London office in a professional manner, ensuring that all calls are correctly directed, thereby conveying an efficient and professional image of the company.
• Receiving/answering the Lawyers' phones as required.
• To greet all customers and suppliers visiting the building in a polite and professional manner, ensuring an excellent first impression, and inform the appropriate member of staff upon their arrival.
• Escorting them to offices as required.
• Providing the office with a point of support to assist in general Secretarial Overflow.
• To deal with all telephone enquiries made to the main switchboard numbers as effectively as possible.
• Dealing with all meeting room bookings and maintaining the appearance of meeting rooms.
• Allocation of offices for visiting Lawyers.
• Preparation of the Daily Office Bulletin email for London Office.
• Sorting and distribution of all incoming mail.
• Dropping outgoing mail into the post box at the end of each day.
• Supporting the franking of outgoing mail as required.
• Receiving, logging and tracking of all incoming and outgoing packages.
• Booking and logging all courier collections and general taxi bookings.
• Ordering the office supplies as required.
• Organising the canteen area & supplies and cleaning as required.
• Logging and reporting daily activities for the Monthly Client Reporting pack.
• 1st line of support for the Office Manager on a day-to-day basis.
• Developing relationships with day-to-day clients.
• Ensuring emails are responded to in a correct, professional and timely manner.
• To assist customers with postal enquiries and procedures.
• To deliver customer satisfaction according to company guidelines.
• Maintain a tidy and efficient work area.
• Catering services for meetings, conference room set up requirements and office services.

You will ideally have:

• Good level of interpersonal and communication skills to effectively handle all enquiries from employees, customers and visitors.
• Knowledge of telephone switchboard & visitor records.
• Experience of Front of House operations.
• Ability to liaise effectively with onsite IT team & Security team.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.