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- Tasks: Support daily operations in a law firm by managing print services and providing client assistance.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, bonuses, and additional perks.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Be the go-to person for office services and make a real impact in a professional environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 36000 - 60000 £ per year.
The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications.
What you will be doing:
- Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks.
- Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability.
- Job Logging: Accurately log service requests and jobs in ServiceNow.
- Customer Service: Act as the first point of contact for queries, providing professional and timely assistance.
- Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
- Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing.
- Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
- Stationery Ordering: Monitor and order office supplies as needed.
- Porterage: Assist with moving delivering items around the office.
- General Office Services: Provide support for day-to-day office operations.
- Issue Reporting: Report technical or facilities issues promptly to the help desk.
Qualifications:
- Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment.
- Strong communication and interpersonal skills with a client-focused approach.
- Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Ability to multitask and prioritise in a fast-paced environment.
- Familiarity with ServiceNow or similar service management platforms is desirable.
- Attention to detail and commitment to confidentiality.
- Professional demeanour and ability to maintain discretion at all times.
- Flexibility to work onsite and adapt to changing priorities.
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Package: Competitive Salary, bonus plus additional benefits.
Site Services Specialist - Print & Mail in City of Westminster employer: Ricoh Today
Contact Detail:
Ricoh Today Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Services Specialist - Print & Mail in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ricoh and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about client-facing assistance, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Brush up on your Microsoft Office skills! Make sure you’re comfortable using Outlook, Excel, Word, and PowerPoint. You might get asked about specific tasks or how you would handle certain situations using these tools.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Site Services Specialist - Print & Mail in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Site Services Specialist role. Highlight your customer service experience and any relevant office services roles you've had, especially in a law firm or professional environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proficiency in Microsoft Office and your attention to detail, and don’t forget to show off your enthusiasm for working with us at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of client-facing interaction, make sure your written application demonstrates your strong communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ricoh Today
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Site Services Specialist. Familiarise yourself with tasks like print management, customer service, and document processing. This will help you confidently discuss how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is client-facing, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for clients. This will demonstrate your commitment to professionalism and client satisfaction.
✨Brush Up on Microsoft Office
As proficiency in Microsoft Office is key, take some time to practice using Outlook, Excel, Word, and PowerPoint. Be prepared to discuss how you've used these applications in previous roles, especially in relation to document processing and job logging.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.