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- Tasks: Lead the service enablement function and ensure IT services are operationally ready.
- Company: Join Ricoh Europe, a leader in innovative technology solutions.
- Benefits: Competitive salary, industry-leading benefits, and career development opportunities.
- Why this job: Make a real impact by transforming service delivery in a dynamic tech environment.
- Qualifications: Bachelor's degree in IT or related field; strong IT Service Management background required.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Enablement Manager role at Ricoh Europe. Ricoh is recruiting for a Service Enablement Manager based in London within the Enterprise IT Service Engineering team. This role is responsible for establishing and leading the service enablement capability across a dynamic, large‐scale technology enterprise. It ensures that new and enhanced IT services are effectively designed, transitioned, and operationally ready, with the right processes, documentation, tools, and governance in place.
Responsibilities
- Establish and mature the service enablement function, defining its scope, frameworks, templates, and governance aligned to ITIL and enterprise standards.
- Lead the design and execution of service introduction processes, including operational readiness assessments, support documentation, training, and knowledge transfer.
- Collaborate with Service Owners, Product Teams, and Operations to define service models, support structures, and success criteria for service go‐live.
- Ensure every service is fully supported, monitored, and measurable, with clear SLAs, KPIs, and reporting mechanisms.
- Champion continuous improvement, leveraging metrics and post‐implementation reviews to enhance service delivery quality and efficiency.
- Partner with PMO, Engineering, Architecture, and Platform Teams to embed service enablement requirements early in the development lifecycle.
- Act as the subject‐matter expert and trusted advisor to senior IT and business leaders on service readiness, enablement best practices, and operational governance.
Qualifications
- Bachelor's degree or equivalent professional qualification in Computer Science, Information Technology, Engineering, or a related field.
- Strong proven background in IT Service Management, Service Transition, or related disciplines within a technology enterprise.
- Experience establishing or transforming a service enablement or service transition capability from scratch.
- Deep knowledge of ITSM and ITIL frameworks (ITIL certification preferred).
- Excellent understanding of service design, transition, and operational readiness within a technology enterprise.
- Proficiency with service management and collaboration tools such as ServiceNow, Jira Service Management, Confluence, and monitoring solutions.
- Exceptional stakeholder engagement, communication, and change management skills.
- Strong analytical mindset with the ability to translate technical and business needs into operational processes.
- Strategic thinking with a focus on continuous improvement, scalability, and measurable business impact.
- Experience embedding service readiness practices into Agile, DevOps, and cloud‐native environments.
- Ability to manage or influence matrixed teams and stakeholders across large‐scale, global technology organisations.
What We Offer
- Competitive salary package.
- Industry‐leading benefits.
About Ricoh
Ricoh transforms organisations using innovative technologies and services, enabling you to work smarter. Our ethos is to empower digital workplaces and foster new ways of working. We are committed to career development and to creating a thriving environment for the right individuals.
Equal Opportunity & Vetting
Ricoh is an equal opportunities employer. We embrace and respect the collective and unique talents, experience, and perspectives of all people. All applicants will be judged on skills and ability before history. Some roles may require pre‐employment vetting checks, including residency, credit reference, financial sanctions, or DBS checks.
Application Process
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
Service Enablement Manager in Watford employer: Ricoh Europe
Contact Detail:
Ricoh Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Enablement Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ricoh. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Dive deep into ITIL frameworks and service management tools like ServiceNow. Show us you’re the expert we need!
✨Tip Number 3
Practice your storytelling skills. Be ready to share examples of how you've led service transitions or improved processes. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Service Enablement Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Enablement Manager role. Highlight your experience in IT Service Management and any relevant ITIL knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service enablement and how you can contribute to our team. Keep it engaging and make it personal – we love to see your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your skills in service transition and operational readiness. Use metrics where possible to show the impact of your work – numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to take the next step with Ricoh!
How to prepare for a job interview at Ricoh Europe
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL frameworks, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in service transition and operational readiness.
✨Showcase Your Stakeholder Engagement Skills
This position requires exceptional communication and change management skills. Prepare examples of how you've successfully engaged with stakeholders in previous projects, focusing on how you managed expectations and facilitated collaboration.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've used metrics and post-implementation reviews to drive continuous improvement. Think of specific instances where your analytical skills led to measurable enhancements in service delivery.
✨Familiarise Yourself with Service Management Tools
Ricoh values proficiency in tools like ServiceNow and Jira Service Management. If you have experience with these or similar platforms, be ready to share how you've leveraged them to improve service enablement processes.
