Sales Support Specialist

Change your job, change your workplace, change your future... Are you highly organised, great with customers, and excited to support international sales activity in a fast-moving tech environment? Ricoh Europe’s Communication Services team is looking for a proactive Sales Support professional to partner with our Business Development Managers and ensure world-class support for our customers across international markets.

About the Role

As Sales Support, you will play a pivotal role in the end-to-end sales cycle, from quotation through to order processing and operational handover. Working closely with two Business Development Managers, you’ll be at the centre of customer communication, documentation, reporting, and process coordination. This is an excellent opportunity for someone who thrives in a busy, customer focused environment and enjoys supporting multiple stakeholders across a global organisation.

What you will be doing:

• Manage the full order process for standard AV solutions.
• Create accurate, professional quotations for existing customers.
• Support international pricing requests with manufacturers.
• Own and monitor the CS team Sales Mailbox.
• Produce customer handover packs and liaise with Operations.
• Keep pricing files, CRM, and internal systems up to date.
• Be a friendly, professional point of contact for customer queries.
• Maintain customer dashboards and or reports for weekly calls.

General Support:

• Assist the Bid Team with admin, documentation, and clarifications.
• Contribute to sales process improvement activities.
• Support the Business Development Director with adhoc tasks.
• Produce customer-facing and internal reports using CRM and other systems.
• Create accurate sales forecasts and reporting packs.

Key Relationships:

Internal: You’ll work closely with Business Development Managers, the Bid Team and Operations and the wider global teams within the Operating Companies, collaborating to deliver a seamless experience for customers.

External: You’ll engage with customers, manufacturers, technology vendors, and AV industry partners, helping promote Ricoh CS and maintaining strong professional networks.

How Your Success Will Be Measured:

• Timely delivery of quotes within agreed SLAs.
• Accurate, complete handovers to Operations.
• High-quality and reliable sales reporting.

You will ideally have:

• Experience in Audio Visual or sales administration (preferred).
• Strong organisational and time management skills.
• Experience with sales CRM systems.
• Ability to work both independently and as part of a team.
• Ability to juggle workload and meet tight deadlines.
• Engaging writing style and strong attention to detail.
• Experience supporting business development teams.

Education:

• Degree level or equivalent experience.
• Additional European languages are a plus.

In Return For Your Commitment, You Can Expect:

• A competitive salary package.
• Industry leading benefits.

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.