At a Glance
- Tasks: Ensure reliability and performance of cloud platforms while driving automation and improvements.
- Company: Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Supportive work environment, career advancement, flexible working, and wellbeing resources.
- Other info: Inclusive workplace with opportunities for growth and community involvement.
- Why this job: Join a team that values innovation and sustainability while making a real impact.
- Qualifications: Experience in cloud operations, infrastructure-as-code, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
About Ricoh
Ricoh is a global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We are listed in the Gartner Magic Quadrant, the Global 100 Most Sustainable Companies and named one of Forbes’ World’s Best Employers 2025. At Ricoh people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute and help build a more sustainable future.
This senior, hands‑on engineering role is responsible for the reliability, resilience and operational integrity of our hybrid and cloud platforms. The role focuses on operating, stabilising and continuously improving live platforms, ensuring services meet defined availability, performance, security and compliance standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC) and observability capability to reduce toil and improve recovery.
Responsibilities
- Deliver standards for availability, latency, performance, capacity and scalability.
- Take part in root‑cause analysis and problem management for major incidents.
- Champion blameless post‑mortem culture and ensure actions are tracked and closed.
- Drive infrastructure‑as‑code and automation across Azure and co‑lo environments.
- Evolve image bakery pipeline for secure, repeatable server images.
- Embed observability using metrics, logs, traces and alerting tools.
- Partner with SRE and helpdesk teams to deliver service.
- Oversee automated patching, vulnerability remediation and configuration compliance.
- Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate and capacity.
- Occasional travel to datacentres and offices to ensure projects and service meet business requirements.
Qualifications
- Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience and strategic objectives within a Cloud‑First strategy.
- Previous experience in a similar role and solid practical knowledge of infrastructure, cloud and operations, beyond task execution.
- Strong background in Azure (IaaS, PaaS, networking, identity, storage) and on‑prem data centre operations.
- Hands‑on skills with infrastructure‑as‑code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions).
- Experience with monitoring/observability tools, alert design and dashboarding.
- Commercial awareness, including experience working with vendors, understanding cloud consumption models, licensing and support contracts, and contributing to cost optimisation and risk assessments across cloud and hybrid environments.
- Service‑focused mindset with IT service management knowledge, clear communication, documentation, effective incident and problem support, and continuous improvement of platforms and services.
- Knowledge of networking, security and OS fundamentals (Windows/Linux).
- Experience operating in ISO 27001 or similar regulated environments.
- Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes.
- Understanding of the business and application impact of infrastructure decisions.
- Working knowledge of security, architecture and vendor/commercial considerations to support informed decision‑making.
Benefits
- Meaningful, supportive and fulfilling work.
- Opportunities for learning pathways, mentoring and career advancement.
- Pay and rewards aligned to performance.
- Wellbeing resources, flexible working and diversity & inclusion focus.
- Volunteer, sustainability and community programmes.
Equal Opportunity Employer
Ricoh is an equal opportunities employer and welcomes applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to a fair and inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know.
Senior Platform Reliability Engineer in London employer: Ricoh Europe
Ricoh is an exceptional employer, renowned for its commitment to innovation and sustainability, fostering a people-first culture that prioritises employee well-being and growth. Located in London, the role of Senior Platform Reliability Engineer offers a dynamic work environment with opportunities for career advancement, flexible working arrangements, and a strong focus on diversity and inclusion. Employees benefit from meaningful work, comprehensive wellbeing resources, and the chance to contribute to community and sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Reliability Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ricoh Europe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ricoh Europe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ricoh Europe!
✨Direct Apply to Ricoh Europe
Let's not forget to apply directly through the Ricoh Europe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Platform Reliability Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ricoh Europe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ricoh Europe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ricoh Europe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
