At a Glance
- Tasks: Lead Ricoh's learning strategy and enhance the learner experience across EMEA.
- Company: Join a global leader in digital services with a people-first culture.
- Benefits: Enjoy meaningful work, flexible hours, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your voice and ideas.
- Why this job: Make a real impact by shaping skills and learning for a sustainable future.
- Qualifications: Extensive experience in learning design and technology, with strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
Ricoh is currently recruiting for a Head of Skills & Learning Experience which will execute Ricoh’s learning strategy and learner experience agenda across EMEA, in line with the ‘Ricoh Promise’, ensuring a consistent, engaging and future focused approach to building the skills our colleagues need to thrive. The role shapes the end-to-end learner experience, ensuring high standards of quality, variety, accessibility and inclusivity.
- Learner Experience & Brand
- Define and deliver Ricoh’s EMEA‑wide learner experience strategy, ensuring consistency, personalisation and accessibility across all touchpoints.
- Lead the establishment and embedding of learning design principles aligned with L&D’s strategic objectives.
- Develop and implement a language localisation strategy to ensure inclusive and culturally relevant learning experiences.
- Learning Design & Content Strategy
- Lead the strategy for learning design, digital content creation, and content curation to deliver high quality, impactful and scalable learning solutions.
- Oversee core skills learning for all employees, including induction, compliance learning design, digital skills, AI‑related capability and behavioural development.
- Partner with the business to develop functional learning offerings.
- Design and deliver reskilling and upskilling programmes that enable business transformation, talent mobility and future workforce readiness.
- Set learning impact and effectiveness metrics and monitor L&D’s performance against those targets.
- Ensure all learning touchpoints reflect Ricoh’s brand and EVP (which includes ‘Love to Grow’ as a key pillar).
- Future-focused learning
- Champion the adoption of new and emerging technologies (AI, automation, analytics, LXP enhancements) to continually improve the learner experience, including being the voice of the customer for our learning technologies platforms.
- Maintain a strong understanding of the external learning technology market to ensure Ricoh remains competitive and future‑ready.
- Skills Strategy And Experience
- Lead the embedding of skills frameworks and define and drive forward Ricoh’s transition to a skills‑based organisation.
- Bring new job architecture work to life for Ricoh employees through skills frameworks and technology.
- Develop strategic business cases and long‑term capability plans with the Director of L&D EMEA (e.g. Internal Talent Marketplace).
- Bring external insight, benchmarking and challenge to ensure Ricoh’s learning strategy reflects the best of the market and anticipates future trends.
- Influence senior leaders to champion a skills‑first learning culture and ensure learning is positioned as a strategic enabler of organisational goals.
- Team Leadership & Cross‑Functional Delivery
- Lead a future focused team across EMEA, coaching and developing them and setting clear standards, ways of working and expectations.
- Matrix manage across L&D, business functions and regions to drive alignment, simplification and shared priorities.
- Understand and act on feedback re impact and effectiveness of learning.
- Oversee complex, multi‑country strategic plans to deliver the MTS and ensure consistent execution.
- Influence across the L&D team, inspiring others to deliver your strategy.
Ideal Candidate
- Extensive experience in shaping and delivering a consistent learning experience in complex, multi‑country and multi‑language organisations.
- Strong expertise in learning technologies and digital technologies, with a track record of leveraging emerging tools to transform a business at scale.
- Demonstrated ability to embed skills frameworks at scale, design reskilling/upskilling programmes and advance a skills‑based organisation.
- Bring external insight and innovation into Ricoh—challenging existing practices and translating market‑leading experiences into strategies and solutions that elevate our colleague experience and build a future‑ready workforce.
- Ability to lead matrix teams & orchestrate EMEA‑wide initiatives.
- Excellent communication, strategic thinking and collaboration skills, skilled at engaging and influencing senior leaders, shaping business cases, and positioning learning as a critical enabler of organisational performance.
- Understanding of accessibility, localisation, inclusivity and user centric design.
Benefits
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
- Love to Connect
- You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you – helping you feel valued and able to be yourself every day.
- Love to Grow
- Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
- Love to Give Back
- Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
- Love to Succeed
- Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition – including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
Equal Opportunity Employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Head of Skills & Learning Experience in London employer: Ricoh Europe
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to professional development, employees have access to diverse learning pathways and career opportunities across EMEA, ensuring they are well-equipped for the future. The company's dedication to sustainability and community engagement further enhances the workplace experience, making Ricoh a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Skills & Learning Experience in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Ricoh Europe looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Head of Skills & Learning Experience at Ricoh Europe, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Head of Skills & Learning Experience in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Ricoh Europe, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Ricoh Europe and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Ricoh Europe
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Ricoh Europe might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Ricoh Europe.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
