At a Glance
- Tasks: Lead the Sales product portfolio and drive innovative solutions across multiple countries.
- Company: Join a global leader in tech with a focus on collaboration and inclusivity.
- Benefits: Enjoy flexible working, career growth opportunities, and a supportive community.
- Other info: Be part of a diverse team committed to positive change and continuous improvement.
- Why this job: Make a real impact by shaping sales strategies and driving change in a dynamic environment.
- Qualifications: Experience in sales products and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
This role owns the end-to-end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, this role defines product vision, strategy, roadmaps and investment priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose. Working closely with business and IT stakeholders, the role shapes demand, manages a prioritised backlog and oversees delivery from discovery through to adoption.
The ideal candidate is data-driven and process-focused, with strong product governance and change management experience, and a proven track record in complex, multi-country IT environments.
- Product ownership
- Define product vision, strategy and measurable outcomes
- Own the Sales roadmap, prioritisation and release planning aligned to REU goals, including harmonisation and standardisation
- Demand & backlog management
- Partner with Sales leadership, process owners and Operating Companies to shape demand and build value cases
- Translate requirements into user stories/epics with clear acceptance criteria and a prioritised backlog
- Business Requirements
- Create and maintain BRDs (or equivalent), covering scope, problem statement, stakeholders, current/future processes, requirements, risks, dependencies and benefits
- Ensure stakeholder alignment, review and sign-off
- Solution ownership & design
- Own end-to-end solution design across applications, integrations and data
- Define standards and guardrails (non-functional requirements, security, privacy, controls, resilience and supportability)
- Accountable for Solution Design Documents (SDDs), including architecture, integrations, data flows, roles/permissions, testing approach and support model
- Lead design reviews and approvals with IT, Architecture, Security and Support teams
- Delivery governance
- Lead end-to-end lifecycle delivery (discover, design, build, test, deploy, hypercare)
- Ensure process integrity, dependency management and risk control
- Release & operational readiness
- Define product governance, standards and documentation
- Oversee release readiness, cutover planning and transition to support, including runbooks, KPIs and SLAs
- Quality & controls
- Ensure robust testing strategy, UAT coordination, defect management and sign-off
- Maintain auditability, data quality and compliance with policies
- Adoption & Benefits Realisation
- Drive adoption through stakeholder engagement, communication and training
- Track usage and measure benefits realisation
- Domain expertise
- Act as Sales SME across key processes (lead management, opportunities, marketing, quoting, pricing, order creation and sales activities)
- Leverage platforms such as SOFON, Siebel, Microsoft Dynamics and Xait
- Identify opportunities to apply AI to improve efficiency, quality and user experience
- Vendor management
- Manage third-party/vendor relationships, including roadmap alignment, performance, commercial governance and issue resolution
- Executive support & continuous improvement
- Provide data-driven recommendations on process and solution improvements, trade-offs and investment priorities
- Drive continuous improvement through metrics, feedback and a transparent product operating cadence (e.g. product reviews, roadmap updates, release communications)
Qualifications
- Proven experience owning and evolving business-critical Sales or customer lifecycle products in a multi-country environment
- Strong track record delivering end-to-end change (requirements, design, build, test, release and adoption), including integrations and data
- Experience with CRM/Sales platforms (e.g. Microsoft Dynamics, Siebel, SOFON or similar), including configuration and vendor collaboration
- Strong analytical and decision-making skills, with the ability to assess options, quantify value and recommend clear actions
- Excellent stakeholder management, able to align business, IT and vendors and manage competing priorities
- Skilled in product and solution governance, including scope control, standards, documentation and operational readiness
- Ability to translate business needs into functional requirements, user stories and acceptance criteria
- Commercially minded, with experience building business cases, defining metrics and driving data-led decisions
- Confident communicator and influencer, engaging effectively with both technical and non-technical audiences
- Strong knowledge of Sales processes (e.g. lead-to-order, quoting, pricing, CRM/SFA) and supporting tools (e.g. Xait)
- Familiar with Agile/Waterfall delivery, SDLC, release and change management practices
- Experience using Microsoft tools and modern collaboration platforms; awareness of AI/automation to enhance delivery is desirable
- Continuous improvement mindset, with exposure to data-driven approaches (e.g. Lean methodologies)
- Fluent in English, both spoken and written is essential for this role, with any additional European languages (French, Spanish or German) a distinct plus
- High attention to detail, self-motivated and comfortable working in ambiguous environments
- Willingness to travel as required
Benefits
- Love to Connect: you become part of a global community built on openness, inclusion and genuine collaboration.
- Love to Grow: your development truly matters to us; with access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
- Love to Give Back: purpose is part of how we work; you'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
- Love to Succeed: success at Ricoh is something we pursue together; you'll benefit from fair rewards, flexible working, wellbeing resources and real recognition – including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
Equal Opportunity Statement
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Functional Consultant - Sales in London employer: Ricoh Europe
At Ricoh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored learning pathways and mentoring opportunities, ensuring you can thrive in your career while making a meaningful impact through our community initiatives. With flexible working arrangements and a focus on wellbeing, you'll find a supportive environment that celebrates success and values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Functional Consultant - Sales in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Ricoh Europe!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Ricoh Europe would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ricoh Europe through your school's career services!
We think you need these skills to ace Functional Consultant - Sales in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Functional Consultant - Sales, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Functional Consultant - Sales position at Ricoh Europe. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ricoh Europe
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
