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For Companies At a Glance
- Tasks: Lead IT service engineering, ensuring reliable and efficient delivery of IT services.
- Company: Ricoh Europe transforms organisations with innovative technologies for smarter workplaces.
- Benefits: Enjoy a competitive salary, industry-leading benefits, and strong career development opportunities.
- Why this job: Join a dynamic team driving positive change in a fast-paced, tech-driven environment.
- Qualifications: Bachelor's or master's degree in Computer Science or related field; ITIL, PMP, or cloud certifications preferred.
- Other info: Ricoh values diversity and offers equal opportunities for all applicants.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Head of IT Enterprise Service Engineering
Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe
Head of IT Enterprise Service Engineering
Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe
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Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions—including release and deployment management, testing and data migration, service transition and enablement, environment management and quality assurance—across the enterprise IT landscape. This is a new role which will ensure that IT services are delivered reliably, efficiently, and in alignment with business growth objectives, while mitigating operational risks and safeguarding business continuity. The successful candidate will define and implement the strategy, frameworks, teams, and tools and will lay the foundation for how services are engineered, transitioned, and run in production. Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”. In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission – you work for us, and we`ll work for you. What you will be doing
- Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the company’s transformation goals.
- Build and lead cross-functional teams responsible for each core capability area.
- Establish best-in-class, standardised, automated, and auditable release management strategy and practices across applications and platforms.
- Partner with Engineering teams, PM/PMO, Cybersecurity, I&O, System Integrators and Business stakeholders to enable fast and safe IT delivery at scale.
- Build centralized capabilities for test coordination, test data management and complex data migrations to support modern digital-native and legacy platforms.
- Ensure testing and data migration strategies are aligned to Agile and CI/CD delivery pipelines and promote automation
- Design and operationalize service transition frameworks that ensure services are production-ready and supportable from day one.
- Lead service onboarding, support model definition, and operational readiness assessments
- Own the design, governance, and rollout of a comprehensive service catalogue that supports self-service, clarity, and accountability.
- Develop a centralised approach to managing pre-production and production environments across cloud and on-prem.
- Ensure availability, stability, and cost-effective provisioning of environments needed for continuous delivery.
- Establish service-level monitoring, alerting, and performance benchmarking for all IT solutions.
- Drive end-to-end quality engineering practices that support resilient and auditable systems.
- Develop and deploy dashboards and reporting mechanisms to provide visibility into service performance, quality metrics, and operational KPIs
- Implement controls and assurance mechanisms to reduce the risk of service failure in production environments and ensure continuity of critical business operations
- Define service standards, taxonomies, and ownership models
- Implement modern IAM practices that support secure, seamless access control aligned to Zero Trust principles and digital workforce needs.
- Partner with Cybersecurity to integrate identity into DevSecOps and product lifecycle.
You will ideally have
- Ideal candidate will be educated to at least bachelor’s or master’s degree level, or equivalent professional qualification, with preference to studies in Computer Science, Software Engineering, or a related field.
- Certifications in ITIL v4, PMP, SAFe or cloud certifications (AWS, Azure, GCP) plus experience with tools like ServiceNow, Azure DevOps, JIRA or equivalent would be a distinct advantage.
- Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role.
- Successful candidates will have proven experience in standing up new operational or engineering capabilities in a fast-moving digital or technology-driven environment.
- Preferably you will have substantial experience in IT service management, engineering, operations, or DevOps leadership roles, across complex hybrid environments (Cloud, on-prem, SaaS)
- Ideally you will have a deep understanding of ITIL, DevOps and Enterprise service management principles.
- Successful candidate will be a strong leader, with experience in building and managing cross functional teams in ambiguous, high-growth environments.
- Ideally you will have extensive experience working with business sponsors and stakeholders to translate requirements into IT services that drive both customer and operational improvements.
- Preferably you will have excellent problem-solving skills, with a track record of delivering secure, scalable, and high-performing IT services.
- To be successful in this role candidate will have excellent strong communication skills with the ability to work cross-functionally and present complex ideas to technical and non-technical stakeholders.
In return for your commitment, you can expect
- A competitive salary package
- Industry leading benefits
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience. Ready to make that change? Apply now for a confidential conversation with our Recruitment Team. We are an equal opportunities employer At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way. Ricoh have removed the disclosure of convictions box from their application process (ban the box – offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Head of IT Enterprise Service Engineering (London) employer: Ricoh Europe
Contact Detail:
Ricoh Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Enterprise Service Engineering (London)
✨Tip Number 1
Network with professionals in the IT service management and engineering fields. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into Ricoh's culture and expectations.
✨Tip Number 2
Familiarise yourself with Ricoh's core values and mission, particularly their focus on empowering digital workplaces. Tailor your discussions during interviews to reflect how your experience aligns with their ethos of innovation and change.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams in previous roles. Highlight your problem-solving skills and ability to deliver high-performing IT services in fast-paced environments.
✨Tip Number 4
Stay updated on the latest trends in IT service management, DevOps, and cloud technologies. Being knowledgeable about current tools and practices will help you demonstrate your expertise and readiness for the challenges of this role.
We think you need these skills to ace Head of IT Enterprise Service Engineering (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, engineering, and operations. Focus on your leadership roles and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming IT services and how your vision aligns with Ricoh's goals. Mention specific strategies you would implement to enhance service delivery and operational efficiency.
Highlight Relevant Certifications: If you have certifications like ITIL v4, PMP, or cloud certifications (AWS, Azure, GCP), make sure to prominently feature them in your application. These qualifications are highly valued for this role.
Showcase Leadership Experience: Provide examples of how you've successfully built and led cross-functional teams in previous roles. Highlight your ability to manage change and drive improvements in high-growth environments.
How to prepare for a job interview at Ricoh Europe
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Head of IT Enterprise Service Engineering role. Familiarise yourself with the key responsibilities such as service engineering functions, release management, and quality assurance. This will help you articulate how your experience aligns with their needs.
✨Showcase Leadership Experience
As this role requires strong leadership skills, be prepared to discuss your experience in building and managing cross-functional teams. Share specific examples of how you've led teams through challenges and achieved successful outcomes in fast-paced environments.
✨Demonstrate Technical Knowledge
Highlight your familiarity with ITIL, DevOps, and cloud technologies during the interview. Be ready to discuss tools like ServiceNow or Azure DevOps, and how you've used them to improve service delivery and operational efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Prepare examples that demonstrate your strategic thinking and how you've successfully implemented IT service management frameworks in past positions.
