Ricoh is looking for a Functional Consultant – Sales to own the end‑to‑end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, you will define product vision, strategy, roadmaps, and investment priorities aligned to business outcomes, ensuring scalable, secure, compliant and fit‑for‑purpose solutions.
Working with business and IT stakeholders, you will shape demand, manage a prioritised backlog, and oversee delivery from discovery through to adoption, providing insight and recommendations on process improvements, application capabilities and investment decisions while ensuring clear governance, acceptance criteria and release readiness.
As the Sales domain SME, you will drive standardisation and continuous improvement across lead‑to‑order, quoting, pricing and order management processes, while maintaining strong governance over data integrity, integrations, security and operational support.
What you will be doing
- Product ownership: define product vision, strategy and measurable outcomes; own the Sales product roadmap, prioritisation and release planning aligned to REU business outcomes, harmonisation and standardisation goals.
- Demand and backlog management: partner with Sales leadership, process owners and Operating Companies to shape demand, build value cases, capture requirements and translate them into user stories/epics with clear acceptance criteria and an actionable, prioritised backlog.
- Business Requirements Document (BRD): create and maintain the BRD (or equivalent requirements pack) for approved initiatives, ensuring clear scope, problem statement, stakeholders, current/future process, business requirements, assumptions, constraints, dependencies, risks, data/control requirements, benefits and acceptance criteria; secure stakeholder review and sign‑off.
- Solution ownership: own the end‑to‑end solution design across applications, integrations and data, setting standards and guardrails (non‑functional requirements, security, privacy, controls, supportability and resilience) and ensuring alignment to enterprise architecture.
- Solution Design Document (SDD): accountable for the SDD (or equivalent design pack) covering end‑to‑end solution design, integration/interface and data flows, roles/permissions, non‑functional requirements, controls, test approach, cutover/migration considerations and operational support model; ensure design reviews and approvals with IT, Architecture, Security and Application Support as appropriate.
- Lifecycle delivery governance: lead ownership across the full lifecycle (discover, design, build/configure, test, deploy, hyper‑care), ensuring end‑to‑end process integrity, dependency management and controlled risk.
- Release & operational readiness: define and maintain product/service governance including scope, standards, documentation, release readiness, cutover planning and operational handover to Application Support with clear runbooks and KPIs/SLAs where applicable.
- Quality and controls: ensure solution quality through appropriate testing strategy, UAT coordination, defect triage and sign‑off; ensure auditability/controls, data quality and compliance with relevant policies.
- Adoption & benefits realisation: drive adoption and change outcomes through stakeholder engagement, communications, training enablement and measurement of usage and benefits realisation.
- Domain SME: act as Sales domain SME (functional and technical) for key process areas such as lead/suspect management, opportunities, marketing, quoting, proposals, pricing, order creation, mobility and sales activities, leveraging applications such as SOFON, Siebel, Microsoft Dynamics and Xait, and identifying opportunities to apply AI to improve efficiency, quality and user experience.
- Vendor/partner management: own and manage third‑party/vendor relationships for Sales applications where applicable, including roadmap alignment, service performance, commercial governance and issue resolution.
- Executive decision support: provide clear, data‑driven recommendations and options to executive stakeholders on process and solution improvements, trade‑offs, risks and investment priorities.
- Continuous improvement: contribute to continuous improvement through metrics, feedback loops and retrospectives, and maintain a transparent product operating cadence (e.g., product reviews, roadmap updates and release communications).
You will ideally have
- Proven experience owning and evolving business‑critical Sales or customer lifecycle products in a multi‑country environment.
- Strong track record delivering end‑to‑end change (requirements, design, build, test, release and adoption), including integrations and data.
- Experience with CRM/Sales platforms (e.g. Microsoft Dynamics, Siebel, SOFON or similar), including configuration and vendor collaboration.
- Strong analytical and decision‑making skills, with the ability to assess options, quantify value and recommend clear actions.
- Excellent stakeholder management, able to align business, IT and vendors and manage competing priorities.
- Skilled in product and solution governance, including scope control, standards, documentation and operational readiness.
- Ability to translate business needs into functional requirements, user stories and acceptance criteria.
- Commercially minded, with experience building business cases, defining metrics and driving data‑led decisions.
- Confident communicator and influencer, engaging effectively with both technical and non‑technical audiences.
- Strong knowledge of Sales processes (e.g. lead‑to‑order, quoting, pricing, CRM/SFA) and supporting tools (e.g. Xait).
- Familiar with Agile/Waterfall delivery, SDLC, release and change management practices.
- Experience using Microsoft tools and modern collaboration platforms; awareness of AI/automation to enhance delivery is desirable.
- Continuous improvement mindset, with exposure to data‑driven approaches (e.g. Lean methodologies).
- Fluent in English, both spoken and written is essential for this role; additional European languages (French, Spanish or German) are a distinct plus.
- High attention to detail, self‑motivated and comfortable working in ambiguous environments.
- Willingness to travel as required.
In return for your commitment
- A competitive salary package.
- Industry‑leading benefits.
We are an equal opportunities employer.
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Ricoh has removed the disclosure of convictions box from our application process (ban the box). For all roles, we will judge each individual on their skills and ability before taking into account their history. Some roles may be subject to sensitive and restrictive information and, if successful, you may be required to undertake pre‑employment vetting checks including residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.
