At a Glance
- Tasks: Lead product strategy and design for marketing solutions across Europe.
- Company: Join a global community focused on collaboration and innovation.
- Benefits: Flexible working, career growth opportunities, and wellbeing resources.
- Other info: Diverse and inclusive workplace with opportunities to give back.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Degree or relevant experience in product ownership and business processes.
The predicted salary is between 60000 - 80000 £ per year.
We are hiring a Functional Consultant – Marketing & DX/CX to lead the end-to-end product portfolio and supporting solutions across REU. The role defines vision, strategy, roadmaps and priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose.
Key Responsibilities
- Product strategy & ownership
- Define and own product vision, strategy, roadmap and measurable outcomes aligned to business priorities.
- Deliver clear, prioritised roadmap execution with measurable business value (e.g. cycle time, conversion, compliance improvements).
- Demand & Requirements Management
- Shape demand with stakeholders, build business cases and translate requirements into prioritised backlogs and user stories.
- Develop and maintain clear, approved requirements (scope, processes, risks, dependencies, benefits and acceptance criteria).
- Solution ownership & design
- Own end-to-end solution design across applications, integrations and data.
- Ensure alignment with enterprise architecture, security and compliance standards.
- Delivery & governance
- Lead delivery across the full lifecycle (discovery to deployment), managing dependencies, risks, milestones and timelines.
- Govern the solution landscape to ensure process integrity and consistency.
- Release & operational readiness
- Ensure release readiness, including governance, cutover planning and transition to support.
- Maintain operational stability through effective handover, runbooks and support models.
- Quality, controls & performance
- Drive quality through testing strategy, UAT, defect management and adherence to controls and data standards.
- Ensure solution stability, reduced defects and controlled risk.
- Adoption & value realisation
- Drive adoption and benefits realisation through stakeholder engagement, training and performance tracking.
- Domain expertise & continuous improvement
- Act as SME across key processes (e.g. lead-to-order, quoting, pricing, order management).
- Leverage platforms such as SOFON, Siebel, Microsoft Dynamics and Xait.
- Identify continuous improvement opportunities using metrics, feedback and regular product updates.
- Vendor & financial management
- Manage vendors and partners, ensuring service performance, roadmap alignment and issue resolution.
- Oversee budgets, ensuring dependencies and risks are actively tracked and mitigated.
- Executive support
- Provide data-driven insights and recommendations to support decision-making and prioritisation.
Candidate Profile
- Educated to at least degree level or equivalent professional qualification, or hold relevant previous experience in a similar role.
- Demonstrated product and/or solution ownership capability, with strong knowledge of business processes and supporting applications (e.g., SOFON, Siebel, Microsoft Dynamics, Xait, CRM/SFA, quoting, proposals, pricing and order creation) in a multi-country environment.
- Proven knowledge of delivery methods and governance (Agile/Waterfall, SDLC, release management, change management) and awareness of continuous improvement practices (e.g., Lean Six Sigma) and data-driven decision-making.
- Strong stakeholder management, alignment of business, IT and vendor stakeholders, facilitation of decisions, and transparent prioritisation.
- Background of product & solution governance: definition of standards, scope management, documentation, operational readiness with Application Support, and translation of business needs into detailed functional requirements, user stories and acceptance criteria.
- Commercial and analytical mindset, ability to build value cases, define metrics, analyse data and translate insights into prioritised action.
- Excellent communicator, able to influence across functions and cultures with both technical and non-technical audiences; fluent in English (spoken and written). Additional European languages (French, Spanish or German) are a plus but not essential.
- Some travel may be required with this role.
Benefits
- Love to Connect - Part of a global community built on openness, inclusion and genuine collaboration, where you are heard and supported.
- Love to Grow - Access to learning pathways, mentoring and career opportunities across functions and countries, with support to stretch skills and stay future-ready.
- Love to Give Back - Opportunities to make a difference through volunteering, sustainability initiatives and community programmes aligned with shared values.
- Love to Succeed - Fair rewards, flexible working, wellbeing resources, real recognition, and programmes such as the Imagine. Change. Awards celebrating achievements.
Equal Opportunity Employer
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Functional Consultant - Marketing & DX/CX employer: Ricoh Europe
As a Functional Consultant - Marketing & DX/CX, you will thrive in a dynamic work environment that champions collaboration and innovation. Our company offers robust career development opportunities, a commitment to diversity and inclusion, and a culture that values your contributions while providing flexible working arrangements. Join us to be part of a global community where your ideas are valued, and you can make a meaningful impact through various initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Functional Consultant - Marketing & DX/CX
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Ricoh Europe!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Ricoh Europe would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ricoh Europe through your school's career services!
We think you need these skills to ace Functional Consultant - Marketing & DX/CX
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Functional Consultant - Marketing & DX/CX, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Functional Consultant - Marketing & DX/CX position at Ricoh Europe. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ricoh Europe
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
