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- Tasks: Lead a vibrant team to create unforgettable guest experiences at our beach-bar inspired destination.
- Company: Join Rick Stein Restaurants, an iconic coastal business evolving into a drinks-led venue.
- Benefits: Competitive salary, career progression, and creative input into guest experiences.
- Why this job: Be part of an exciting new chapter and shape the future of Fistral.
- Qualifications: Proven experience in hospitality leadership and a passion for guest service.
- Other info: Enjoy a collaborative, quality-driven environment with strong support from senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
Fistral is entering an exciting new era as we evolve into a more drinks-led, social, beach-bar inspired destination. To support this next phase, we’re reshaping our leadership team across both Kitchen and Front of House, and we’re looking for an exceptional General Manager to lead the FOH operation and deliver outstanding guest experiences. If you thrive in fast-paced, vibrant environments, love creating memorable experiences, and are passionate about developing teams, we’d love to hear from you.
As General Manager, you will oversee the day-to-day running of the restaurant, ensuring service standards, team performance, and commercial targets are consistently achieved. You’ll be a visible, hands-on leader who inspires the FOH team, builds strong guest relationships, and works closely with the Head Chef to deliver a seamless, high-quality experience from drinks to dining. This role requires someone with excellent leadership skills, commercial awareness, and a genuine passion for hospitality who can drive operational excellence while fostering a positive and inclusive culture.
What You’ll Be Doing
- Lead, motivate, and develop the FOH team to deliver exceptional guest experiences
- Ensure smooth daily operations, including service, reservations, and team scheduling
- Work closely with the Head Chef to coordinate kitchen and FOH operations
- Drive sales, manage labour, and deliver on financial targets
- Maintain compliance with health & safety, licensing, and operational standards
- Recruit, train, and retain talented FOH team members
- Build strong guest relationships and respond effectively to feedback
- Implement systems and processes to enhance efficiency and consistency
- Support the execution of events, specials, and promotions
- Foster a positive, inclusive, and high-performing team culture
What We’re Looking For
- Proven experience as a General Manager, Restaurant Manager, or Senior FOH Leader in a quality-led hospitality business
- Passion for hospitality, guest service, and creating memorable experiences
- Strong leadership, coaching, and people-development skills
- Commercial acumen including understanding of P&L, labour management, and KPIs
- Calm, organised, and confident under pressure
- Hands-on leader who leads by example
- Commitment to building engaged, inclusive, and high-performing teams
- Excited by change and the opportunity to shape Fistral’s new chapter
What You’ll Get
- The opportunity to influence a growing and evolving brand
- Creative input into guest experience, drinks, events, and service standards
- Strong support from senior leadership and board directors
- Competitive salary plus career progression pathway
- Development opportunities within Rick Stein Restaurants
- A chance to be part of an iconic coastal business entering an exciting new phase
- A collaborative, people-focused, quality-driven working environment
If you’re ready to lead a people-focused, guest-first, and quality-driven operation, apply now and join Rick Stein Restaurants.
Rick Stein Fistral is casual and laid-back serving Rick’s famous fish & chips as well as Indian takeaway with dishes inspired by Rick’s travels. Perfectly positioned overlooking Fistral beach and bustling with hungry visitors.
General Manager in Newquay employer: Rick Stein
Contact Detail:
Rick Stein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Newquay
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms to find opportunities. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you've created memorable guest experiences in the past. Remember, they want someone who can lead and inspire!
✨Tip Number 3
Be proactive! If you see a restaurant or bar that excites you, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. A little initiative can go a long way in landing that dream General Manager position.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities at Rick Stein Restaurants, and applying directly gives you a better chance to stand out. Plus, it shows you’re genuinely interested in being part of our new chapter at Fistral!
We think you need these skills to ace General Manager in Newquay
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable guest interactions or led a team to success. We want to see that you're genuinely excited about the role and the opportunity to shape Fistral's new chapter.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience as a General Manager or Senior FOH Leader, focusing on your leadership skills and commercial awareness. We appreciate clarity, so make it easy for us to see why you're the perfect fit!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the General Manager role at Fistral. Mention how your skills align with our goals, like driving sales and fostering a positive team culture. This shows us that you've done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s a great way to show your enthusiasm for being part of our exciting journey!
How to prepare for a job interview at Rick Stein
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Fistral’s concept and offerings. Understand their transition into a drinks-led, social destination and think about how you can contribute to that vision. This will show your genuine interest and help you stand out.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your approach to motivating and developing teams. Share specific examples of how you've successfully led teams in the past, especially in fast-paced environments.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of P&L, labour management, and KPIs. Be ready to discuss how you’ve driven sales and managed costs in previous roles. This will highlight your ability to meet financial targets and ensure operational excellence.
✨Prepare for Scenario Questions
Expect questions about handling guest feedback, managing busy service periods, or implementing new systems. Think through scenarios where you’ve made a positive impact and be ready to share those stories. This will illustrate your problem-solving skills and commitment to guest satisfaction.
