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- Tasks: Train and support team members to deliver exceptional guest experiences.
- Company: Join the renowned Rick Stein team, known for its hospitality excellence.
- Benefits: Earn tips weekly, enjoy staff discounts, and receive a free meal after a year.
- Why this job: Be part of a values-driven company that prioritises teamwork and personal growth.
- Qualifications: Frontline hospitality experience and excellent communication skills required.
- Other info: Work in beautiful Cornwall and gain valuable training experience.
The predicted salary is between 28500 - 30900 £ per year.
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- Plus, up to £2,400 per year in tips (paid weekly, based on last year’s earnings), giving total potential earnings of £30,900 per year.
- Permanent Contract 40hr week
- £28,500 per year
- Plus, up to £2,400 per year in tips (paid weekly, based on last year’s earnings), giving total potential earnings of £30,900 per year.
- Permanent Contract 40hr week
We’re looking for a Guest Experience Trainer to join the Rick Stein People Team, to train, coach, and support frontline team members ensuring consistent delivery of operational standards, service excellence, and flow of hospitality. The role will include spedning 3 weeks in Cornwall and 1 week at our out of county restaurants per month.
Benefits
- Significant tips. On top of your salary, you\’ll earn tips, and these are paid weekly!
- Staff discounts. You\’ll get 50% off in our restaurants, 20% in our shops and online and discounted hotel stays and cookery courses.
- Free meal for two. After one year with us, you\’ll get a 3-course meal for two people on us in one of our restaurants every year.
- Holiday. You\’ll get 28 days paid holiday every year which starts to increase after 2 years.
- Competitive Pension scheme. Which you can join after 3 months with us.
What You\’ll Be Getting Up To
- Deliver on the floor training to new and existing team members in the restaurants.
- Reinforce training from onboarding or eLearning (e.g., MAPAL) with practical guidance.
- Identify individual learning needs and adjust coaching styles accordingly.
- Training support with team briefs to ensure consistency
- Observe guest interactions and provide constructive, on-the-spot feedback.
- Act as a role model for customer service, and teamwork.
- Provide feedback to management on training gaps or performance issues.
- Help implement new initiatives (menu items, promotions, processes) by training teams.
Are you right for this role? You\’ll have:
- Frontline hospitality experience
- Flexible approach to working
- Excellent communication skills
- Experience of delivery training preferred
Our Values
About
We are proud to be a values-led company which you will learn more about upon joining us, the values that we live and breathe here at Stein\’s are:
- Hospitality is from our hearts.
- Enjoy learning & improving.
- Right thing, right way.
- Bring out the best in each other.
- Show great team spirit.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Education and Training
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Industries
Hospitality
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Guest Experience Trainer employer: Rick Stein Careers
Contact Detail:
Rick Stein Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Trainer
✨Tip Number 1
Familiarise yourself with Rick Stein's values and mission. Understanding their commitment to hospitality and teamwork will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous experience in frontline hospitality roles. Be ready to share specific examples of how you've trained or supported team members in delivering excellent customer service, as this is crucial for the Guest Experience Trainer position.
✨Tip Number 3
Prepare to discuss your flexible approach to working. Since the role involves spending time in different locations, demonstrating your adaptability and willingness to travel will make you stand out as a candidate.
✨Tip Number 4
Practice your communication skills. As a trainer, you'll need to convey information clearly and effectively, so consider role-playing training scenarios with friends or family to refine your delivery and feedback techniques.
We think you need these skills to ace Guest Experience Trainer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Experience Trainer position. Tailor your application to highlight relevant experience in frontline hospitality and training.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your hospitality experience, training skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and training. Mention specific examples of how you've successfully trained or coached others in the past, and align your values with those of Rick Stein's company culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rick Stein Careers
✨Showcase Your Hospitality Experience
Make sure to highlight your frontline hospitality experience during the interview. Share specific examples of how you've provided excellent customer service and how you’ve handled challenging situations in the past.
✨Demonstrate Your Training Skills
Since the role involves training and coaching, be prepared to discuss any previous experience you have in delivering training. You might even want to prepare a brief demonstration of how you would train a new team member.
✨Emphasise Flexibility and Adaptability
The job requires a flexible approach to working, especially with the travel involved. Be ready to discuss how you adapt to different environments and how you manage your time effectively when working in various locations.
✨Align with Company Values
Rick Stein values hospitality, teamwork, and continuous improvement. Familiarise yourself with these values and think of examples from your past experiences that demonstrate how you embody them. This will show that you are a good cultural fit for the team.
