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- Tasks: Lead a dynamic team in delivering exceptional customer service at Rick Stein's Deli.
- Company: Join a family-run business with a rich history and a passion for hospitality.
- Benefits: Enjoy tips, staff discounts, free meals, and wellbeing support.
- Why this job: Be part of a vibrant team that values growth, learning, and community impact.
- Qualifications: Experience in retail leadership and a passion for food and customer service required.
- Other info: Free parking available; easy access via public transport and cycling routes.
The predicted salary is between 32000 - 35000 £ per year.
Location: South Quay, Padstow, Cornwall
Hours: 45
Pay: £32,000 per annum (plus tips approximately £3,000 for a 45 hour week, giving potential earnings of £35,000 per annum) - 12 month contract
Are you a hospitality professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy leading a team? If so, we’d love you to join our Deli as a Manager!
About The Role
As Manager, you’ll play a key role in supporting the day-to-day running of the Deli, ensuring smooth operations, excellent service, and a positive team environment. Working closely with the Head of Retail, you’ll help lead the team to deliver high standards, maintain compliance, and create a welcoming atmosphere for guests.
What You’ll Be Doing:
- Supporting the Head of Retail in the overall running of the Deli.
- Leading by example, providing outstanding customer service, and handling guest feedback effectively.
- Assisting with training and coaching team members to enhance their skills and performance.
- Helping to manage staff rotas, ensuring the team is scheduled efficiently.
- Ensuring high standards of cleanliness, presentation, and food safety.
- Monitoring stock levels and assisting with ordering to minimise waste and control costs.
- Upholding health & safety, compliance, and food hygiene standards.
- Supporting recruitment and onboarding of new team members.
What We’re Looking For:
- Experience in a supervisory or leadership role within retail.
- A hands-on approach, with a passion for great food, drinks, and customer service.
- Strong leadership skills, with the ability to motivate and support a team.
- Organisational skills and attention to detail, ensuring smooth operations.
- Knowledge of food hygiene and health & safety regulations (training can be provided).
- A proactive, positive, and can-do attitude.
What We Offer:
- A friendly and dynamic working environment.
- Opportunities for learning and career development.
- Employee benefits and discounts across our venues.
- The chance to be part of a passionate team in a growing hospitality business.
Perks:
- Significant tips. On top of your wage, you’ll earn tips and you’ll even get tips when you’re on holiday!
- Staff discounts. You’ll get 50% off in our restaurants, 20% in our shops and online and discounted hotel stays and cookery courses.
- Free meal for two. After each full year with us, you’ll get a complimentary 3 course meal for two people in one of our restaurants.
- Social events. You’ll get the chance to meet Rick and the family at fun social events and parties.
- Wellbeing support. You’re able to access all of Hospitality Action’s Employee Assistance Programme services for free at any time.
- Recommend a friend bonus. If you successfully recommend us a new employee, you’ll receive a bonus from us as a thank you.
- Pension scheme. To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months.
- Staff surprises. We like to make you smile, so there’ll be little treats from us throughout the year.
- Holiday. You’ll get 28 days paid holiday every year which increases after 2 years.
- Volunteering day. After each full year with us, you’ll get 1 paid day to volunteer for a charity that’s important to you.
Our Story
Rick and Jill Stein started our family run business back in 1975, and today we employ over 600 happy staff. The business has grown from the first flagship Seafood Restaurant in Padstow to 10 restaurants across the south of England, plus hotel rooms, cookery school, shops and an online shop.
Our Values
We Are Proud To Be a Values-led Company Which You Will Learn More About Upon Joining Us, The Values That We Live And Breathe Here At Stein's Are:
- Hospitality is from our hearts.
- Enjoy learning & improving.
- Right thing, right way.
- Bring out the best in each other.
- Show great team spirit.
Good to know... Parking – there is plenty of free parking available in Padstow. Travel to work – Padstow is on the bus route from Bodmin, Wadebridge and Newquay with regular buses throughout the day. You can cycle safely to work from Bodmin and Wadebridge to Padstow along the Camel Trail.
Are you Guest Obsessed, ready to join us? Apply now and become part of a team that delivers fresh, high-quality seafood and fantastic guest experiences!
Say Hello. We’d love to hear from you - to apply, please email your cv to thendy@rickstein.com or click apply to submit a quick application. If you would like any additional support or need any reasonable adjustments at any stage, please let us know.
Deli Manager- 12 month contract employer: Rick Stein Careers
Contact Detail:
Rick Stein Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deli Manager- 12 month contract
✨Tip Number 1
Familiarise yourself with Rick Stein's brand and values. Understanding their commitment to exceptional customer service and high-quality food will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you motivated staff or improved team performance, as this is crucial for the Deli Manager role.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience in similar roles. Engaging with others can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare thoughtful questions about the deli operations and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you, making a positive impression on the hiring team.
We think you need these skills to ace Deli Manager- 12 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Focus on your leadership skills, customer service achievements, and any specific knowledge of food hygiene and health & safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and deliver exceptional customer service, as well as your enthusiasm for working in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as organisational skills, attention to detail, and a proactive attitude. Use examples from your past roles to illustrate how you embody these qualities.
Show Your Personality: Let your personality shine through in your application. The company values a positive and can-do attitude, so make sure to convey your enthusiasm for the role and your commitment to creating a welcoming atmosphere for guests.
How to prepare for a job interview at Rick Stein Careers
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've delivered exceptional customer experiences in the past, as this role is all about creating a welcoming atmosphere for guests.
✨Demonstrate Leadership Skills
As a Deli Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and supported your team in previous roles. Highlight any training or coaching experiences you've had.
✨Know the Business
Familiarise yourself with Rick Stein's Deli and its values before the interview. Understanding their commitment to quality food and customer service will help you align your answers with their expectations and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as guest complaints or staff scheduling issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to maintain high standards.
