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- Tasks: Welcome visitors, manage calls, and assist residents with queries.
- Company: Join Bupa, a caring health provider focused on making a difference.
- Benefits: Flexible hours, free meals, DBS check covered, and gym discounts.
- Why this job: Make a positive impact in a supportive environment while developing your skills.
- Qualifications: Strong communication skills and experience with Microsoft Office required.
- Other info: Diversity is celebrated; we encourage applications from all backgrounds.
The predicted salary is between 12 - 16 £ per hour.
Location: Richmond Villages Letcombe Regis, South Street, Oxfordshire, OX12 9RG
Salary range: £12.40ph
Contract: Bank
Shift Pattern: Various Shift Patterns
We make health happen. Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person‑centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access to LinkedIn's online learning platform.
Responsibilities:
- Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered.
- Answering incoming calls to the village reception, directing calls as appropriate and ensuring messages are relayed.
- Dealing with queries from residents – reporting these as required.
- Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required.
- Ensuring the display information board is kept up to date.
- Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator.
- Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests.
- Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made.
- Maintaining and updating records such as master copy forms, room status reports and the Village residents list.
Qualifications:
With strong communication skills and an excellent telephone manner, you will have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you will work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous. Because we care for vulnerable people, we will need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- Flexible working patterns to fit around you.
- Comprehensive induction (fully paid).
- Free meal (minimum 8 hour shift).
- DBS Check and Uniform provided and paid for by Bupa.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to 'Be you at Bupa', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That is why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Part time
Job Area: Care Home - Facilities & Home Support
Locations: Richmond Letcombe Regis Village
Receptionist - Bank employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Bank
✨Tip Number 1
First things first, make sure you know the company inside out. Research Bupa and Richmond Villages so you can chat confidently about their values and what they do. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
When you get that interview, don’t just prepare for the usual questions. Think about how your skills match the specific responsibilities of the receptionist role. Be ready to share examples of how you've provided excellent customer service or handled tricky situations.
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Aim for smart-casual attire that reflects the professional yet welcoming vibe of Bupa. You want to look approachable and ready to help.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Receptionist - Bank
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role like Receptionist where first impressions count.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience, especially in customer service or reception roles. Mention any specific skills that match what we’re looking for, like your communication skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Richmond Villages
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at a bank. Familiarise yourself with tasks like managing incoming calls, handling queries from residents, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a receptionist, strong communication skills are key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the idea of directing calls and dealing with queries, as this will reflect your ability to handle similar situations on the job.
✨Highlight Your Attention to Detail
In your interview, be ready to discuss examples where your attention to detail made a difference. Whether it’s keeping records up to date or ensuring the display information board is accurate, sharing specific instances will illustrate your capability to manage the meticulous aspects of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support their staff's wellbeing. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
