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For Companies At a Glance
- Tasks: Lead and scale tech teams to enhance health services and customer outcomes.
- Company: Bupa, a health insurer focused on making lives healthier and happier.
- Benefits: 25 days holiday, private medical insurance, and wellness services.
- Why this job: Make a real impact in health tech while working in a diverse, inclusive environment.
- Qualifications: Experience in scaling tech teams and managing large-scale change programmes.
- Other info: Join a company that champions diversity and supports your growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, Manchester, Staines (hybrid)
Contract: Permanent
We make health happen. At Bupa, our purpose is simple and powerful: helping people live longer, healthier, happier lives and making a better world.
Role Overview
As Programme Director you will play a key role in shaping how our Internal Products and Platforms function and operate by building and scaling product and technology teams within our Global Capability Centre (BCC) in India. You will also help drive the strategy that supports the transformation of our network capabilities so our technology services are resilient, secure, and fit for the future. This role links directly to our mission because it is about creating better outcomes for customers through stronger ways of working, better delivery discipline, and high performing teams that can deliver what our business and customers need.
Key Responsibilities
- Design and implement target operating models with clear ways of organising people, processes and governance for both Networks and the BCC.
- Build practical delivery plans, including roadmaps, milestones and resource plans that align to strategic priorities.
- Set up governance that supports clear decision making, strong risk control, and transparent reporting.
- Establish product teams and capabilities with pillar leads, defining skills, structures and delivery practices.
- Oversee execution to deliver outcomes on time and within budget, including proactive dependency, risk and issue management.
- Embed a culture of continuous improvement using data, metrics and retrospectives to improve delivery and customer outcomes.
- Lead end‑to‑end delivery management, providing clear stakeholder updates, essential documentation, and delivery assurance.
- Support delivery in a global environment, working across the UK and India with a focus on partnership, clarity and momentum.
What We’re Looking For
- Proven experience establishing or scaling high functioning technology teams within a global capability centre (GCC), offshore delivery centre (ODC) or similar model.
- A strong track record of designing and implementing target operating models and practical governance frameworks.
- Experience planning and delivering large scale technology change programmes, including building roadmaps, managing milestones and driving execution.
- Strong stakeholder management skills, influencing senior leaders up to CIO level.
- Financial and commercial awareness, including budget oversight, business case thinking and value realisation.
- Confidence working across global, distributed and multicultural teams, with willingness to travel when needed.
- A commitment to working with integrity, due skill and diligence, and keeping customer fairness at the centre of change.
Benefits
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Enhanced pension and life insurance.
- Private medical insurance.
- Access to our health and wellbeing services.
- Discounts on Bupa products and services.
Why Bupa
We’re a health insurer and provider with no shareholders. Our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide reasonable adjustments as part of our recruitment process.
Employment Details
- Time Type: Full time
- Job Area: IT
- Locations: Angel Court, London; Bupa Place, Staines
Programme Manager - Global Capability Centre Delivery employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Global Capability Centre Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bupa on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Programme Manager.
✨Tip Number 2
Prepare for the interview by understanding Bupa's mission and values. We should be ready to discuss how our experience aligns with their goal of helping people live healthier lives. Show them we’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or use online platforms to get comfortable with common questions. The more we rehearse, the more confident we’ll feel when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. Let’s express our appreciation for the opportunity and reiterate our excitement about the role.
We think you need these skills to ace Programme Manager - Global Capability Centre Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in establishing high-functioning technology teams. We want to see how your skills align with our mission of creating better outcomes for customers.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully delivered large-scale technology change programmes. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Richmond Villages
✨Know Your Stuff
Before the interview, dive deep into Bupa's mission and values. Understand how the role of Programme Manager aligns with their goal of helping people live healthier lives. Be ready to discuss how your experience in establishing high-functioning technology teams can contribute to this mission.
✨Showcase Your Strategy Skills
Prepare to talk about your experience in designing and implementing target operating models. Bring examples of how you've built practical delivery plans and managed large-scale technology change programmes. This will demonstrate your ability to drive execution and deliver outcomes on time and within budget.
✨Stakeholder Management is Key
Bupa values strong stakeholder management skills, so be prepared to share specific instances where you've influenced senior leaders. Highlight your approach to building relationships across global, distributed teams, and how you ensure clarity and momentum in your projects.
✨Emphasise Continuous Improvement
Discuss your commitment to embedding a culture of continuous improvement. Share how you've used data and metrics to enhance delivery and customer outcomes in previous roles. This shows that you're not just about getting the job done, but also about making things better for everyone involved.
