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- Tasks: Provide secretarial support to consultants and ensure high-quality service for patients.
- Company: Cromwell Hospital, a leading healthcare provider in London.
- Benefits: Up to £37,500 salary, 25 days holiday, health insurance, and performance bonuses.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience as a Secretary in Private Healthcare and excellent communication skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Cromwell Hospital, London SW5 0TU
Permanent Contract
Salary: Up to £37,500 a year
Fantastic Benefits
Full time - 37.5hrs a week
We make health happen. Here you will be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You will find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you will play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Role Overview
As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and prioritising their workload accordingly, ensuring that a high quality of service is delivered to patients, staff, and consultant users.
What You Will Do
- To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records.
- To receive telephone messages and relevant queries. Send/receive faxed messages and relay promptly to doctor concerned.
- To request patient information from outside organisations.
- To promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
- To liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.
What You Will Bring
- Previous experience as a Secretary within the Private Healthcare sector
- Good communication skills
- Good telephone manner
- Ability to deliver excellent customer service
- Knowledge of GDPR and maintain a high standard of confidentiality at all times
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Benefits
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note the application deadline for this role is the end of Friday 9th January 2026.
Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London
Medical Secretary employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Cromwell Hospital. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial duties. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Medical Secretary, you'll be the bridge between patients and consultants, so let your personality shine through!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team at Cromwell Hospital.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your previous experience in the private healthcare sector and any relevant skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission of helping people live healthier lives. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since good communication is key for this position, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Richmond Villages
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary. Familiarise yourself with tasks like managing correspondence, liaising with departments, and maintaining confidentiality. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since good communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you handled difficult calls or resolved issues with patients or colleagues. This will highlight your ability to deliver excellent customer service.
✨Brush Up on GDPR Knowledge
Understanding GDPR is crucial for maintaining patient confidentiality. Be prepared to discuss how you’ve ensured compliance in past roles. This shows that you take data protection seriously and are aware of the legal responsibilities that come with the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the department currently faces. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
