At a Glance
- Tasks: Provide exceptional customer service and manage reception and administrative tasks.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Enjoy competitive salary, health insurance, flexible working, and family-friendly perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service with strong communication skills.
The predicted salary is between 20000 - 28000 € per year.
Location: Manchester, M22
Contract: Permanent - Part Time - 30 hours a week
Hours: Monday - Friday, flexibility required across opening hours 7:00am - 8:00pm
Salary: Competitive salary + great Bupa benefits
We make health happen. Working in our support functions you will play a key part in helping our customer facing colleagues deliver exceptional patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Role Overview
We are recruiting for a reliable Administrator/Receptionist with exceptional customer service skills and an approachable professional manner to join our established team. You will show flexibility (working in the reception and back office). You will be the first point of contact to all of our customers and visitors. You will ensure that reception and administrative activities in the centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.
You’ll Help Us Make Health Happen By:
- Completing all reception administrative tasks accurately and efficiently
- Offering an outstanding customer service experience
- Contributing fully to the team and the team goals
- Ensuring compliance with all operational control standards i.e. quality standards, clinical governance, and legal requirements
- Ensuring safety of yourself, colleagues, and customers while in the centre
Key Skills / Qualifications Needed for This Role:
- Administration experience
- Proven experience of delivering customer services to an exceptionally high standard
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Able to work on own initiative, prioritise work and meet deadlines
- Good timekeeping but prepared to be flexible
- Ability to work under pressure and remain calm
- Natural ability to empathise with patients and demonstrate a genuine care
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health—mental, physical, financial, social and environmental well-being. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual Health Services Bonus Scheme
- Support with travel costs via a season ticket loan or cycle2work
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Part time
Job Area: Administration
Locations: Clinic – South Manchester
Administrator / Receptionist in Manchester employer: Richmond Villages
Bupa is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture. As an Administrator/Receptionist in Manchester, you will enjoy competitive pay, flexible working hours, and a comprehensive benefits package, including Bupa health insurance and a robust pension plan. With a strong focus on personal and professional growth, Bupa encourages you to make a meaningful impact on the lives of customers every day, all while being part of a team that values diversity and community representation.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bupa and their values. This will help you connect with the team and show that you're genuinely interested in making health happen.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a welcoming atmosphere. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, share examples of how you've managed multiple tasks or worked under pressure. This will highlight your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Bupa!
We think you need these skills to ace Administrator / Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented:As an Administrator/Receptionist, attention to detail is key. When writing your application, emphasise your organisational skills and how you manage tasks efficiently. We love candidates who can juggle multiple responsibilities with ease!
Keep It Professional Yet Approachable:Your written application should reflect your professional yet friendly nature. Use a warm tone while maintaining professionalism, as we’re looking for someone who can make our customers feel welcome right from the first point of contact.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture there!
How to prepare for a job interview at Richmond Villages
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator/Receptionist role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to empathise with others, as these are crucial for making health happen.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and teamwork, so be ready to discuss how you’ve adapted to changing situations in previous roles. Share instances where you’ve collaborated with colleagues to achieve a common goal, as this will show you’re a team player who can handle the dynamic nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, how success is measured in the role, or what a typical day looks like. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
